Customer Service Manager
Resume:
DWIGHT S. WASHINGTON
*** ******* ****, ******, ** 36608
213-***-****, ******.************@*****.***
Motivated and dete rmined to
secure a position in management
w i th a competit ive company that
c an successfully benefit f rom my
e ducation, professional experience
a nd superb skills – Seeking for a
c areer and not just a job.
Professional Correspondence, Education & Accomplishments
• School(s):
o Bachelors Degree: Business Administration (Completed August 6, 2011), Faulkner University,
Mobile, AL
o Currently pursuing Masters in Management at Faulkner University completion date Sept 7, 2014
• Professional Correspondence/Training:
o OSHA Compliance
o Logistics Material Equipment Handling Safety
o Warehouse Operations and Safety Management
o Class A CDL Licensed Operator
o Mishap and Near Mishap Investigation/Reporting
o Ship Building Training Program (Ship Fitter, Welding, Electrical & Grinding – Industrial)
o Proficient with all Microsoft Applications & Software
o Licensed/Qualified Forklift Operator (Material Handling Equipment Operator)
Employment Work History
Effective, mature and diplomatic - problem solver with a reputation for getting the job done with quality results.
Continuously seeks new ideas to develop policy and guidance to enhance customer service, improved work
environment and increased productivity. Professionally and meticulously resolves issues that may be of
significance and concern of the company.
1990-2013
• 2011-2013
o Employer: Blevins, Manufactured Housing Industry
o Job Position: Associate Clerk/Warehouse Manager
o Supervisor: Matt Jones
o Phone: 251-***-****
o Address: 3941 Demetropolis Rd, Mobile AL, 36693
o Description: Managed and trained a team of more than 5 associates with conducting
inventory of retail products. Designated as department Safety Coordinator.
Directly responsible for customer support and facilitates resolutions impacting
Company output or productivity.
• 2008-2011
o Employer: Northrup Grumman / Huntington-Ingalls Shipbuilding Facility
o Job Position: Warehouse Clerk & Trainee, Supply Management & Support
o Supervisor: Various, Non-Assigned
o Phone: 228-***-**** / 228-***-****
o Address 1000 Access RD, Pascagoula MS, 39567
Description: Conducts transactions associated with Integrated Logistic Support (ILS)
services contracted vendors and in-service agents for purchasing material, gear
and equipment required for ships built for the US Government – Also includes
returning damaged/defective products to vendors for repairs/replacement,
support movement of material aboard US Navy vessels, ensures that all
personnel abide safety protocols established by ABS standards and OSHA.
• 2007-2008
o Employer: Forever Caring Home Health Agency
o Job Position: Manager, Marketing Specialist
o Supervisor: Deborlia Washington
o Phone: 323-***-****
o Address: 7046 Alvern St, Los Angeles CA, 90045
o Description: Responsible for all marketing and promotions directly effecting patients and
customers residing in home care. Provides service for conducting interviews
with perspective patients. Assigned as Administrator for billing and receipts –
promptly processes payroll for employees and payments for services received
for housing more than 25 patients.
• 2000-2007
o Employer: Greenbush Logistics Inc.
o Job Position: Driver/Heavy Equipment Operator
o Supervisor: Dewayne Haynes
o Phone: 334-***-****
o Address: 445 Singletary Rd, Abbeville AL, 36310
o Description: Licensed Class A CDL Operator – Responsible for delivering and processing
lumber at Employer’s facility.
• 1990-2000
o Employer: Federal Express (Courier Service)
o Job Position: Delivery Driver/Operator
o Supervisor: Ken Parson
o Phone: 800-***-****
o Address: Mobile AL / Los Angeles Ca
o Description: Responsible for pick-up, delivery and processing consumer packages.
Salary
Willing to negotiate a competitive salary and benefits package for this position.
References
References available upon request.
Contact this candidate