Customer Service Engineer

Sidra Siddiqui

engineer

Mississauga, ON

*****.******@*****.*** - 416-***-****

WORK EXPERIENCE

Customer Service Representative

stylo furniture - Mississauga, ON - March 2013 to February 2014

Responsibilities

• Consistently exceeded the sales target in the last two quarters - pacing at 128% of goal

• Communicated with customers via phone/email/fax and communicated with walk-in customers in person

• Completed ordered status reports for new/existing orders

• Managed the customer service function, including ordered entry, ordered maintenance, and communication

with customers regarding ordered status, stock level, pricing, etc

• Prepared correspondence and marketing materials as needed

highway design engineer

AA ASSOCIATES - Karachi - February 2012 to June 2012

• Effectively estimates the current and future traffic flow on road networks

• Evaluate every phase of highway planning design, construction, maintenance, and operation to increase the

safety of our highway systems

• Uses AASHTO design guides for designing

Teacher

The City School - 2011 to 2012

Effective Teaching methods in class rooms environment

• Exam Invigilator and supervision responsibilities

• Applications of Engineering studies on student level

• Proficient teaching skills

highway engineer

Exponent Engineers - 2010 to 2011

Work on static and dynamic stiffness of pile foundation

• Assessment and Designing of Traffic Control Devices on Major Arterial Roads

• Successfully completed a design assignment of 400 sq.yds. Single story residential bungalow which includes;

Structural Analysis, Architectural and Structural drawings, Quantity & Cost Estimation and 3D model

• Development of Parking Demand models for high rise commercial buildings

• Trip rate analysis and socio-economic profiling of Karachi city

EDUCATION

Bachelor of Engineering in Civil Engineering

NED University of Engineering & Technology

2011

SKILLS

•Bilingual in Urdu, English •Communication skills – able to personally connect with all sorts of people •Customer

Service skills – understand and exceed the expectations of the customers •Teamwork skills- able to work with

employees and fulfill their expectations •Technical skills- Microsoft Word & Outlook and Windows operating

software •Organized and work well under pressure

CERTIFICATIONS

call centre course from skill development council

ADDITIONAL INFORMATION

SKILLS:

• Completed 16 hrs training course of Call center with SDC certification

• Awareness of AUTOCAD 2D, 3D.

• Good communication, leadership and presentation skills

• Sound knowledge of Microsoft Office

• Highly motivated and ready to take new challenges and responsibilities

Contact this candidate