Product Verification/Test
Resume:
Nancy Ziebarth
Pakenham, Ontario K0A 2X0
Email: **************@*****.***
(C): 613-***-****
Profile Senior Quality Assurance Software Test Engineer
I am a dynamic, adaptive engineering professional with 15 years experience in software development, product validation,
and product support. I am a proven experienced quality assurance/test engineer and product support prime. Most recent
11 years dedicated to software verification / quality assurance roles. Broad range of test experience including IP security
& vulnerability assessments, carrier grade testing, platform/ software applications testing, interoperability testing, new
product introduction, protocols, Java web applications, client/server testing, voice/video/data traffic stress testing,
software upgrades, regression testing and scripting in PERL. I have a strong work ethic, interpersonal, analytical and
problem solving skills and am reliable and responsible.
Areas of expertise:
MPLS, VoIP, Telephony Customer Trial Support (onsite and remote)
Software Verification / Quality Assurance test and Problem analysis / debugging / resolution
methodologies Mentor/Trainer
Customer Demo Presenter and Coordinator
Technical Proficiencies and Professional Development
Platforms: Windows (2000, XP, Vista), UNIX (Solaris, HP-UX), Linux (Red Hat, NCGL)
Microsoft: Outlook, Word, Excel, PowerPoint, Project, Internet Explorer
Networking: MPLS, IP, TCP, Ethernet, HTTP, UDP, 802.1x protocols, OSPF, VRRP, LAN, WAN, ATM, SONET
technologies
Languages: Java, HTML, Perl, C,
Tools: Ethereal, TCPDUMP, SmartBits, Ameritech & Spectra Call Generators, GNNetest, Agilent Voice Quality
Tester, Nemesis, and Nessus Security Tools, Hurricane Traffic Simulator, Mercury Quality Center
(TestDirector), Clarify (ClearQuality, ClearSupport).
Telephony: IP/MPLS, VoIP: SIP, SIPT, NCS, MGCP, TGCP, H.248, H.323, MGCP, RTP, IPSec, TLS, Security IPSec, PKI
Preshared Key Kerberos., PCMM, IMS/3GPP. TDM: CCS7, PTS, PRI, SS7.
Other: Full suite of DMS Related Courses, numerous Personal Development courses.
Product Knowledge:
Nortel: CS2K(c) H/W and S/W, translations and configuration,
ERS8600 Carrier Grade Routers, 1535
Sun: N240 servers
HP: cc3310 servers, HT servers
IBM: x335 and x336 Blade Servers, BladeCenter
Dell: Poweredge 750, 860 blade servers
Audiocodes: BTX4K, MG3200/MG3500 Trunk gateway, MG20x0 audio/conferencing server gateway
Motorola: BSR64K CMTS, SBV eMTA’s
Arris: C4 CMTS, TTM402/502
Cisco: uBR 10012 CMTS, 7960 Sip Phones, SPA-501G SIP Phones
LG: LG11xx series IP Phones, LG68xx series IP phones, LG88xx series IP phones
Polycom: Soundpoint IP601 SIP phone, Soundstation 6000/7000 Conference SIP Phone
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Professional Experience
G. Ziebarth Truck and Equipment Repair 2009 to present
Accounting
Manage all Accounts Receivables/Payables using Quickbooks Premier Professional Services
Prepare all invoicing
Prepare Estimates for Customer Jobs
Prepare all HST/Goods and Services Tax Submissions
Prepare annual tax submissions to Canadian Revenue Agency
Nortel Networks Limited, Senior Test Engineer 2001 to 2009
Platform Test Engineer, Security & Vulnerability Verification
Security Vulnerability prime for Key corporate platform
Develop and execute test plans through various stages of testing over 3 software release cycles
Identified issues and work closely with design on resolution providing weekly updates
Review and approve design Feature documentation including design test plans.
Provide root cause analysis working closely with design to investigate issues
Publish findings to be fixed in next release.
Performance Test Engineer, MG20K Nodal Performance and Robustness
Performed product performance testing over 7 software releases.
Developed a Nodal Performance test strategy document for each release
Issued daily/weekly management reporting on the state of the performance
Lead the testing of 7 new features, personally generated approximately 125 quality CR’s to address
performance impacting software bugs.
Analyzed 24 test escapes and strengthened our test suite with additional test coverage.
Key member of Performance Degradation Recovery task force aimed at recovering lost capacity
capabilities of the product which had degraded over previous releases. Improvement of 20% was achieved
during a single software release.
Consistently ranked in top 20% over 2006 to 2009 the last 5 years.
Senior Test Engineer, Voice over IP
Worked on various projects within the VoIP team ranging from, regression testing including automation,
new product introduction, line services testing, new feature testing, capacity and robustness testing,
vulnerability testing and Interoperability testing on the Nortel Call Server 2000K and MCS Solutions during
7 release cycles and numerous mini cycles generating over 420 quality problem tickets.
Validation of customer requirements and specifications
Performed analysis and validation of new software releases and feature updates
Reported and tracked product defects/bugs using Mercury Clarify CRM through to resolution.
Work closely with design and release management to determine severity and customer impact
Provided weekly reports to management team.
Promoted sales of Nortel Solutions through multiple customer demonstrations with positive customer
feedback
Developed several PERL scripts for patching, configuring and loading the test environments.
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Edited and approved official Nortel customer user manuals (NTPs)
Received a director award for dedication and commitment to quality.
Consistently ranked in the top 10% of staff.
Nortel Networks Limited, IP Cable Solution Lab Integration/Verification Engineer 1999 to 2001
Contributed in the development of the Succession Communications Server 2000, by leading integration
activities of lab equipment and software, and ensuring a reliable and productive lab environment for the
users
Commissioned new Motorola BRS64K Call Managed Telephony System (CMTS) and negotiated for on-site
support for Motorola due to defective hardware issues that were being experienced
Represented the Succession Technology Team and participated with a group representing Nortel Networks
at the Broadband plus Trade Show, was considered largest Cable Trade Show in North America
Commissioned and setup Call Server for Trade Show and worked closely with another division of Nortel,
an Optical Networks team, to Stage the system prior to shipping to Trade Show
Converted labs over to International Market/Release or Telecable/Megacable requirements
Performed Sanities on both North American and International release streams to support customer base
Received a director award for dedication and commitment to quality
Nortel Networks Limited, Call Server Lab Support 1999 to 2001
Key Contributor setting up both hardware and software for Call Server 2K (VOIP) program.
Executed, published and performed detailed sanities on weekly loads.
Provided 24/7 support to users working in lab
Received Pride Award for playing contributing role in key client project
Integrated Passport 8K into CS2K solution, performing call processing functionality
Setup CK2K including PVG for Quest Demo in Richardson, Texas
Received Multiple Pride awards, in particular one from a Richardson, Texas team for setting up their
first CS2K lab.
Received Pride Award for playing contributing role in key client project
Received a director award for dedication and commitment to quality
Nortel Networks Limited, Lab Management Support/Sanity Prime 1995 to 1998
Maintained high quality lab environment supporting the DMS100 infrastructure.
Provided daily support to user community; including booking lab shift; translations data fill as needed.
Coordinated hardware installations with Captive Equipment team.
Provided weekly release s/w sanities; published reports; identified s/w defects
Managed Department web page.
Education
Continuing Education
Computer Programming Certificate Program - Algonquin College, Ottawa, ON.
Business Accounting I&II, Carleton University - Ottawa, ON.
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