Administrative Assistant Customer Service

Location:

Posted:

May 07, 2014

Paula Provo

Toronto, Ontario

M1K 5L7

**********@*****.***

Highlights of Qualifications

• Over 15years experience in office settings

• Excellent ability to type correspondence at 70 wpm

• Exceptional knowledge of all Windows operating systems, Microsoft Word, Excel and Outlook

• Outstanding interpersonal skills, professional and polite phone manner and office etiquette

• Strong analytical skills and a keen eye for detail to produce error free documents

• Superior organizational skills with the ability to multi-task and meet deadlines in a fast paced environment

Employment History

Administrative Assistant North York October 2010 –May 2013

Humbold Properties

• Faxed, filed, scanned, photocopied, sent attachments and ensured reports were completed on time

• Preparing letters by utilizing Microsoft Word

• Established priorities, managed incoming correspondence (phone, mail and e-mail priorities)

• Answered incoming calls, sorted mail and forwarded e-mails

Administrative Assistant Toronto May 2009 – May 2010

Royal LePage Your Community Realty

• Processed waivers and offers on Web Forms

• Typed new listings on Toronto Real Estate Board

• Established priorities, managed incoming correspondence (phone, mail and e-mail priorities)

• Answered incoming calls, sorted mail and forwarded e-mails

• Faxed, filed, scanned, photocopied, sent attachments and ensured reports were completed on time

• Provided customer service to internal and external clients while maintaining confidentiality

Senior Agent Support Coordinator Toronto December1996 – December 2008

Royal LePage Real Estate Services Ltd.

• Managed correspondence with The Globe and Mail, The Toronto Star and National Post, prepared ads on behalf of

various agents and other communications

• Prepared letters and envelopes utilizing Microsoft Word and Excel

• Typed waivers and offers using Instanet Forms software system

• Answered incoming calls and directed to proper department

• Ordered office supplies as required, received supplies

• Maintained pricing to the satisfaction of corporate clients

EDUCATION

High School Diploma Dartmouth High School, Dartmouth, Nova Scotia

References Available Upon Request