Manager General
Resume:
Simone Todd
*** ****** ******, ******* ** M*H *C*
**********@*******.***
Hotel Management
I am an outgoing and dynamic leader and team player. I am results driven
and am able to complete complex assignments and meet tight deadlines. I
deliver superior performance and possess practical knowledge in all aspects
of hotel operations including forecasting, strategic planning and profit
and loss management with proven ability to control costs and positively
impact the bottom line. I possess an analytical and expedient approach to
problem solving and I operate with a strong sense of urgency and thrive in
fast-paced settings.
PROFESSIONAL EXPERIENCE
Toronto Furnished Apartments - Toronto, Ontario
July 2012 - Current
Toronto Furnished Apartments provide fully furnished luxury corporate
apartments across 7 locations in downtown Toronto. Corporate housing may
be used for a variety of different purposes, including extended business
travel, permanent relocation or transfer, extended medical stays or other
short term accommodations.
Guest Services Manager
. Strong customer focus. Interact positively and professionally with
guests and continually maximize guest satisfaction
. Anticipate, identify, and resolve service and operational problems
with a results-oriented approach and taking prompt decisive and
corrective action to rectify guest concerns
. Providing reports and key statistics to the General Manager as well as
understanding and achieving key performance indicators
. Aggressively managing OTA's to maximize revenue for the company
. Identify, recommend and initiate improvements and changes to
procedures to better assist operational and service standards
. Monitor and create staff schedules each day as well as being
responsible for the effective management of staff performance.
. Proven ability to respond proactively and with urgency to situations
. Ability to work well under pressure and handle stressful situations
Resort & Hotel Career with Mantra Group
Mantra Group is the largest Australian based hotel and resort marketer and
operator, Mantra Group has over 13,000 rooms under management for owners in
properties across Australia, New Zealand and South East Asia. I worked for
Mantra group across a number of properties and through a variety of roles
including General Manager, from 2006 until relocating to Canada in 2011
Breakfree Grand Pacific Resort - Mantra Group, Caloundra, Australia
March 2011 - November 2011
Relief General Manager & Onsite Manager - 8 month maternity leave contract
. Hold full P&L responsibility as Relief General Manager.
. Oversee scheduling, hiring, training and performance review of all
staff
. Management of housekeeping, front office, reservations, conferencing &
events, security and building / grounds maintenance.
. Staff accountability for 15 employees.
Mantra Sirocco & Mantra Zanzibar Resorts - Mantra Group, Mooloolaba,
Australia
May 2010 - March 2011
Front Office Manager & Onsite Manager
. Overseeing the day to day operations of rooms division for two
separate properties. This includes overseeing reservations and
reception departments two properties as well as coordinating the daily
housekeeping and maintenance activities for both properties.
. Liaising and communicating with finance seniors to prepare budgets,
forecasts & business plans
. Yield and rate management for two properties
. Scheduling & payroll control for two properties
. Complaint handling & resolution
. Residing onsite at Mantra Sirocco to be the point of contact for all
after hour's emergencies at both Mantra Sirocco & Mantra Zanzibar
Resorts. In addition to my daily duties I was required to be onsite
and on-call from 6pm - 8am, 7 days a week on a week on week off
rotating basis.
. Staff accountability for 25 employees.
Breakfree Ocean Breeze Resort - Mantra Group, Noosa, Australia
March 2008 - May 2010
General Manager
. Hold full P&L responsibility as General Manager.
. Management of Rooms Division, Housekeeping, Maintenance & Public
Area's
. Liaising and communicating with finance seniors to prepare budgets,
forecasts & business plans
. Complaint handling & resolution
. Train, coach and develop all team members while building team morale
. Staff accountability for 10 employees.
Breakfree Noosa International Resort - Mantra Group, Noosa, Australia
November 2009 - February 2010
Relief General Manager & Onsite Manager
. In addition to my daily obligations as General Manager at Breakfree
Ocean Breeze Resort, I also resided onsite at Breakfree Noosa
International Resort and acted as Relief General Manager for a period
of 3 months while the property was between General Managers.
Mantra Pavillions Mirage on 1770 - Mantra Group, Agnes Waters, Australia
February 2008
Relief General Manager - 1 month contract
. Residing onsite at the property and fulfilling duties as Relief
General Manager for one month while the General Manager was on
extended vacation.
Breakfree French Quarter Resort - Mantra Group, Noosa, Australia
February 2007 - February 2008
Front Office Manager
. Staff supervision of 25 employees.
. Complaint handling & resolution. Yield & rate management. Scheduling
& payroll control
. Earned recognition of senior management on consistent basis for
excellent performance.
. Rapid promotion through increasingly responsible positions
Breakfree Great Sandy Straits - Mantra Group, Hervey Bay, Australia
January 2007 - 1 month contract
Relief General Manager
. Residing onsite at the property and fulfilling duties as Relief
General Manager for one month while the General Manager was on
extended vacation
Breakfree French Quarter Resort - Mantra Group, Noosa, Australia
Senior Front Office Guest Service Agent
January 2006 - January 2007
. Performed wide variety of front office operations including handling
guest inquiries, making reservations, cash handling
. Booking tours and transfers for guests
. Working closely with management to maximize revenue
EDUCATION
2011
Diploma of Business/Hospitality Management
William Angliss Institue
2009
REIQ Property & Motor Dealers License
Resident letting License
2008
Certificate IV in Property Operations
TECHNICAL SKILLS
Proficient in Microsoft Office: Excel - Word - Power Point - Outlook
In house property management & reservation software: Hirum - Oscar
REFERENCES
Haimchand Katwaroo
General Manager - Toronto Furnished Apartments
Work: 416-***-**** ext 5027 Cell: 416-***-****
Email: *********@**************************.***
Victor Pinto
Operations Manager - Toronto Furnished Apartments
Work: 416-***-**** ext 5026 Cell: 416-***-****
Email: ******@**************************.***
Winston Hall
Regional General Manager Northern QLD - Mantra Group Australia
Work: +617-****-**** Email: *******.****@***********.***.**
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