Customer Service Sales shipping and receiving operations logistics

Professional Summary

• Team Lead with management experience and exceptional people skills. I am looking to join a growing entrepreneurial organization as part of the front line team.

Core Qualifications

• Results-oriented

• Client-focused

• Quick learner

• Strong work ethic

• Dependable

• Self-motivated

Experience

Mail Lead/Supervisor,DocufreeCorporation, Houston, Tx; November 2011- March 2014

• performs duties of a lead nature such as training and overseeing work of other mail room staff

• collects,sorts, and delivers incoming,outgoing, and interdepartmental mail; operates various mail vehicles

• prepared and processes necessary paperwork related to mail services; maintains records on quantities and descriptions of materials received and distributed

Call center floor manager/customer service rep, Interactive Response Technologies, Houston, Tx.; June 2010-July 2011

• Implemented adherence to company policy & guidelines

• Coached, developed, and trained new employees

Sales Associate, Footlocker, Houston, Tx.; December 2008- May 2010

•maintain outstanding customer services, generate sales, merchandise product, and support the store management team

• Ensure each customer receives outstanding service by mystery shop standards

• Execute the daily operational, day-to-day goals and priorities assigned by store management

• Ensure the stock room and sales floor was always "grand opening" ready, by keeping store clean and fully stocked

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