Customer Service Representative

**** ****** ***. *****: 904-***-****

Jacksonville, FL 32210 E-mail: *************@*****.***

Theresa Phillip

Summary of • Over nineteen years of extensive customer service experience.

Qualifications

• Strong analytical reasoning, writing, and research skills.

• Proficient computer experience, with excellent working knowledge of the internet and

most widely-used research databases.

• Ability to professionally interact with internal clients from all levels of an organization.

• Results oriented with ability to handle multiple tasks and meet strict deadlines.

• Equally effective working independently or as a team player.

Work Experience State Farm Insurance Company Customer Service Representative

Jacksonville, FL

March 2012-Present

• Process intake of auto, home, renter, personal article claims, gathering pertinent

information prior to transferring the customer to the claims processing department.

• Conduct searches for customers needing Emergency Road Service, escalating calls

to responsible department.

• Receive catastrophe calls from customers in need of emergency assistance.

Convergys Corporation Customer Service Representative

Jacksonville, FL

February 2000-February 2010

Handled incoming calls from within the Dow Jones project.

Analyzed and resolved issues regarding customer’s deliveries.

Ensured customer’s accounts were billed or credited accordingly.

Gottlieb Financial Services Customer Service Representative

Jacksonville, FL

1996-1999

Handled account billing for Emergency Room Physicians.

Filed insurance claims ensuring payment for services rendered.

Provided assistance to the collections department to receiving or making payment

arrangements with customers to obtain payment for services provided.

Continental Cablevision Customer Service Representative

Jacksonville, FL

1992-1996

• Sought new customers by following company’s planned sales and

strategies and tactics.

Assisted as needed with customer billing and inquires.

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Handled matters in the best interest of both customer and company.

AT&T Senior Customer Service Representative

Work Experience

Jacksonville, FL

(continued)

1991-1993

• Retain discourage customers from disconnecting phone services.

Have intimate knowledge of the customers’ needs

Consistent top producer with save ratio, phone time, and schedule adherence.

Atlanta Medical and Dental College Dental Assistance Certificate

Education

Atlanta, GA

and Training

1986-1988

7178 Conant Ave. Phone: 904-***-****

Jacksonville, FL 32210 E-mail: *************@*****.***

Theresa Phillip

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