Customer Service Sales

Jedidya gabrielle

Dear Employer,

This letter is to introduce myself and to let you know of my

interest in becoming a part of your company. The enclosed resume will

furnish you with information concerning my overall employment background,

training, Education and skills. My work abilities are backed up with

experiences and knowledge. I assure you that i can successfully fulfill any

obligations requiring of any responsibility upon your company. In each of

my previous job experiences, I have performed my assignments with a high

degree of skill and professionalism. My current objective is to obtain a

position that will fully utilize my skills and offer an opportunity for

continued professional growth. I believe in excellence and have always

dedicated my talents, my creative abilities, to assure the successful

accomplishment of any company goals and myself. My positive attitude and

willingness to give 150% makes me a valuable asset to any organization that

would employ me. I am confident that my skills will be an asset and have a

favorable impact in your organization. I look forward to hearing from you

in the near future and hopefully to schedule an interview in which i

hope to learn more about your company.

Sincerely,

Jedidya Gabrielle

Jedidya Gabrielle

18 Cantwell Crescent Ajax, Ontario L1Z 2A4

Cell: 647-***-****

Email: ********@*****.***

Qualifications

. Fluent in French, English

. Ability to work independently with minimum direct supervision, handle

multiple tasks

. Works well under pressure and deadlines; team player, organized and

details oriented

. MS Office Package, Quickens, Basic Accounting Skills

. Fluent in both French and English

. Efficient and able to follow instructions well

. Strong written and verbal communication skills

. Excellent customer service, interpersonal, and organizational skills.

. Demonstrated ability to prioritize and multi-task

. Knowledge of computer applications and concepts: Windows 95, 98, 2000

Access, XP, Vista, MS Office, Internet,Quickens and basic accounting

Professional Experience

Sales Advisor - Responsible H&M

02/2013 - 03/2014

. Cashier

. Answered phones

. Assist in the organization of Press Parties for Guest Designer

launches

. Attended the fitting rooms

. Assisted customers in any way possible

. Counted the safe

. Trained new employees

. Supervised staff

. Worked as a team to ensure the store remained in good shape at all

times

. Merchandised the accessory department

. Worked with sales goals

. Received and processed shipment

Bilingual Customer Services Representative

10/2010 - 12/2012

AGF Trust Canada (Toronto, Ontario)

. Communicates with customers to offer assistance and/or advice regarding

product inquiries.

. Determines repair priority and informs Service Technicians accordingly.

. Handles customer issues, problems and complaints in person and by

telephone. Provides excellent customer service and professionalism

. Participate in training sessions, branch meetings and sales meetings as

requested.

. Performs department cash handling procedures including closing and sales

tabulations.

. Applies appropriate charge to the customer for purchases of products.

Customer Services Representative

03/2009 - 08/2009

Global International - Credit & Collection, Inc. (Markham, Ontario)

. Review and maintain all accounts regarding deposits, Pre Authorized

Payment Plan (PAPP), as stipulated in the regulations based on credit

worthiness of customers

. Negotiate and establish effective pay plans, payment arrangements

. Review and maintain all aspects of the Electronic Funds Transfer Program

. Review and maintain all sources of security including Letters of Credit

. Provide high quality customer service in person, by telephone or through

correspondence regarding deposits, delinquent accounts

. Timely collection of overdue accounts owed to Global International,

initiating disconnect process as necessary

. Bad debt assessment

. Liaise between external and internal customers, including banks,

collection agencies, insurance companies, receivers

. Other duties as assigned

Customer Service Representative - Part Time

01/2008 - 02/2009

Telus Mobility (Toronto, Ontario)

. Respond to inbound client calls and provide information to existing and

potential clients via telephone regarding full range of products and

services with a focus on meeting and exceeding client expectations,

building loyalty and growing the business

. Meet customer service, sales and productivity targets by understanding

client needs, resolving issues effectively, overcoming objections, and

actively identifying opportunities to promote and sell products,

services, loyalty programs and marketing offers

. Deal with product related problems such as defective products, return of

products, and warranty situations.

. Independently resolve disputes received from existing customers and

potential customers

. Create and send professional written correspondence to client's account

issues, inquiries or changes

Customer Services Representative - Part Time

02/2008 - 02/2011

Guess Jeans, Inc. (Toronto, Ontario)

. Enter all customer purchase orders

. Perform customer follow up outgoing calls as requested by management

. Perform outgoing sales calls as requested by management

. Respond efficiently and accurately to all customer

concerns/complaints/delivery requests etc.

. Maintain customer files

. Participate in product sales promotions as they occur

. New Customer Setup- complete required paperwork and forward to

Territory Managers for approval

. Ordering new items from the factory

Customer Service Representative

03/2006 - 12/2007

Toronto Sun (Toronto, Ontario)

. Coordinate the prompt handling of customer service requests, including,

but not limited to, order entry, pricing, expediting, billing, order

maintenance, credit and claims.

. Handle incoming and outgoing customer telephone calls in a courteous and

professional manner, with a mandate to solicit orders from existing

customer base.

. Handle written correspondence received from and sent to customers in a

timely manner.

. Consult with clients and customers after sale to resolve problems and to

provide support in an efficient and effective manner.

. Provide customer feedback to Branch Manager in a timely fashion.

. Keep management informed of local competition and market conditions, and

recommend new items for stock.

. Other duties may be assigned as needed.

Education:

Cedarbrae Collegiate Institute

September 2006 - June 2009

Graduated with honors

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate