Customer Service Project

Senthilkumar Ramuachari Mobile: +1-585-***-****

E-Mail: *******@*****.***

Professional Summary

o Banking - 18 months

o Mainframe Testing - 62 months (Vision plus, TS2 & Diploma)

o Web Based Testing - 15 months

. A qualified PG in Information Technology with 95 months of work

experience of which around 77 months in testing of Consumer Banking

Products for credit card Issuer/Acquirer, Student lending application

on Mainframe environment and Web Applications.

. Having extensively worked in Credit cards and student lending projects

which involves preparation of analyzing business requirements, Test

Strategy, Test Cases, Run plan, Data guidelines, Defect analysis,

Requirements Traceability Matrix and Exit Summary reports.

. Proficient knowledge in Vision PLUS modules - CMS, FAS, ITS, TRAMS,

ASM, CDM, LMS and with a limited exposure to CTA and LTS modules.

. Possess 12 months Experience in Testing TS2 cards processing system.

. Have hands-on experience in Test ware preparation, end-to-end testing

of credit cards and in-depth knowledge in Testing Methodology. Have

played the role of a Project Lead, Module lead and Test Analyst in

Conversion/Migration testing and Web Testing Projects. Primary

Responsibilities include Test Planning, Effort Estimation, Test

Execution and Defect management. Working in Client location for more

than 15 months

. Have gained prominent knowledge on MasterCard/Visa/Amex Authorizations

and Clearing Simulators.

. Have worked in VB scripting and involved in created many excel based

macros for various tasks

FUNCTIONAL EXPOSURE

Vision Plus Testing

o Worked in Vision Plus - base enhancement releases like 8.01-8.04, 8.33,

9.01, 9.03, 10.01-10.05, 11.01, 11.02 and LAC BZ Phase II.

o Worked in CMS, FAS, ITS, TRAMS, ASM, CDM, LMS and with a limited exposure

to CTA and LTS modules.

o Worked in conversion testing in Mainframe Vision Plus conversion to Linux

based application under FDI LAC.

TS2 Testing

o Worked in Early Data FDR to TS2 platform conversion provided by TSYS.

o Handled various modules like Loyalty, Credit Bureau reporting and

Customer Insight in TS2 platform.

o Worked in Conversion testing from web application in to TS2 mainframe and

handled various modules like

Web based and Mainframe - Diploma Testing

o Worked web and Mainframe - Diploma based enhancement projects for

Discover's Student Lending.

o Worked web based enhancement projects for BMO, FDI Credit cards

Computer Skills

o Well versed with MS Office, Vision plus, TS2, QC, SQL, VB scripting and

HTML

WORK EXPERIENCE

CAPGEMINI INDIA PVT LTD - Aug'07 to Till Date

PROJECT DETAILS:

Oct'12 - Till Date DISCOVER Financial Services, US

Client : DFS-Student Lending, US

Role : Onsite Lead

Duration : Oct 12 to Till Date

Location : Rochester, NY

Process : Web and Mainframe(Diploma) based Testing

Roles & Responsibilities

o Involved in get transaction from previous vendor and also taken part in

all the knowledge sharing session to offshore team.

o Involved in UAT for more than 6 critical projects parallel and delivered

on time

o Involved in post-production validation for all the projects

o Handling 30+ offshore resources

o Involved in testing discover Student Lending applications both web and

Mainframe(Diploma)

o Involved in collating the daily execution metrics of our team and report

it to the client.

The Highlights

o Involved in new business area for Capgemini-discover account, got the

transaction from previous vendor in very short time frame.

o Involved in additional initiatives like creating excel macros and working

with Automation team closely by guiding them with Functional inputs

o Received substantial appreciations and feedback from the clients

PROJECT DETAILS:

Mar'12 - Sep'12 First data International, USA

Client : FDI, USA

Role : Test Lead

Duration : Mar 12 to Sep 12

Location : Chennai

Process : Conversion Testing from Vision plus to Linux

application

o Test lead for few major modules - CMS, FAS, Trams, CDM etc.

o Handled a 15 member team at offshore

o Coordinating the project status to the client

o Test ware Preparations - Test plan, Test Scripts, Parameter Setup

Documents

o Execution - Execution of Test Cases, Logging Defects, and Providing

Traceability for the modules executed

o Involved in collating the daily execution metrics of our team and

report it to the client

PROJECT DETAILS:

Nov'10 - Mar'12 Bank of Montreal, Canada

Client : BOM, Canada

Role : Test Lead

Duration : Feb 11 to Mar 12

Location : Chennai

Process : Conversion Testing from Citi web application to TS2

mainframe

Roles & Responsibilities

o Module lead for 3 major functionalities of the release

o Coordinating the project status to the client

o Test ware Preparations - Test plan, Test Scripts, Parameter Setup

Documents

o Execution - Execution of Test Cases, Logging Defects, and Providing

Traceability for the modules executed

o Involved in collating the daily execution metrics of our team and report

it to the client

The Highlights

o Involved in testing the Major functionality FAS including Master and Visa

Authorization simulators, MasterCard Clearing Simulator.

o Received substantial appreciations and feedback from the clients

Jun'07 - Oct'10 First Data International, US

Client : FDI, US

Role : Test Analyst

Duration : Jun 08 to Jan 10

Location : Chennai

Process : Vision plus Testing

Roles & Responsibilities

o Understanding the User Story documents

o Test ware Preparations - Test plan, Test Scripts, Parameter Setup

Documents

o Execution - Execution of Test Cases, Logging Defects, and Providing

Traceability for the modules executed

o Worked across various projects of FDI like - 8.01-8.04, 8.33, 9.01, 9.03,

10.01-10.05, 11.01, 11.02 and LAC BZ Phase II and FVTP

o Handled different team during later period in the accounts

o Involved in Test Execution through Restful Web Services

o Involved in multiple compliance releases like 11.01 etc..,

o Involved in multiple UAT, Ad-hoc and Regression testing.

o Created multiple excel base macro for different functionality which

effectively reduce manual effort and save time.

o Raising appropriate defects and tracking the same to closure in QC

o FVTP project followed agile methodology, Done Regression testing every

time when there is a new build/code deployment in sprint wise

The Highlights

o Received substantial appreciations from the clients

o Gained a good knowledge in Vision plus functionalities

o Responsible for downloading the new documents from Share point and

intimate the team members to update the Test plan (If any)

o Responsible for the preparation of Consolidated Test Summary report and

Pass log Effectiveness report for Metrics

o Involved in collating the daily execution metrics of our team and report

it to our offshore lead and onsite coordinator

Mar'06 - Aug'07 ADFC Private Ltd (subsidiary of HDFC BANK, Chennai, India)

Client : HDFC Bank - Credit Card division, India

Role : Junior Officer - Customer Service Support

Duration : Mar 06 to Aug 07

Location : Chennai

Process : Resolving customer queries and preparing MIS Reports.

Primary responsibilities included Account Transfer, blocking credit cards,

taking authorization, Modifying customer information records, removing

blocks, closing cards, hot listing, Reissue and Replacement of Plastics

(Account Embossing), Pin issuance, preparation of daily,weekly & Monthly

MIS Report.

The Highlights

o Worked in Query resolution and MIS team.

o Handled 14 call center across India, addressing every one queries

helping customer service agent to resolve customer issue/questions.

Training and Seminars

Training given on below topics for freshers and peer members - Capgemini

. Credit cards overview

. Mainframe Introduction

. Vision PLUS Overview

. In depth training provided on Base I, Banknet and Amex Authorization

& Clearing Simulator

. TRAMS and ITS BASE II - Capgemini L&C

. CTA BASE II - Capgemini L&C

Education

. Master of Science (Information Technology) in University of Madras,

Chennai.

. Bachelor of Science (Computer Science) in patrician college of arts &

science, Adyar, Chennai.

Professional Organizations

. Capgemini, Chennai, Associate Consultant, August 2007 - Till Date

. HDFC Credit Card Division (ADFC Pvt Ltd) Chennai - March 2006 - August

2007

Personal Information

. Date of Birth :29-August-1983

. Passport number : F7669850

. Visa Type : H1B

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