Customer Service Sales
Resume:
Whittney A. Wilcox
************@*****.***
SUMMARY OF QUALIFICATIONS
Excellent team management skills to relate well with other employees through firsthand experience in the
customer service and sales field.
Self-motivated and career -driven; seeking growth and learning opportunities.
Ability to think on my feet and make suitable modifications when necessary therefore saving time and
money while solving client problems, answering questions and consistently solving client objectives.
Extensive experience in customer service, billing, and all Microsoft software.
Detail oriented self-motivator with demonstrated ability to analyze complex and detailed material and
provide timely work products under pressure to successfully meet short deadlines.
Creative problem solver possessing unquestionable integrity and ability to work independently or as a
contributing team member, always upholding confidentiality.
PROFESSIONAL EXPERIENCE
Econo Lodge 3916 N Broadway, Minot, ND 58703
April 2013 – January 2014
Administrative Assistant/Concierge
Provided administrative support to Hotel General Man ager.
Reviewed statements, obtained verification and approval of all invoices from vendors in a timely and
accurate manner .
Created and maintained computer, paper based filing and organization system for records, reports, and
documents.
Was proficient in standard office equipment and computer applications.
Served as a concierge and was available to answer any guest inquiries regarding the city, ongoing events,
and attractions.
Experienced interfacing with a culturally diverse population on a daily bases.
Provided exceptional customer service to all guests and supported other departments including Conference
Rooms, Sales, and Front Office as needed.
Boot Barn 1208 20th Ave SW, Minot, ND 58701
November 2012 – April 2013
Customer Service Representative
Welcomed customers by greeting them and offering them assistance.
Assisted the general public at service counter.
Directed customers by escorting them to racks and counters; suggesting merchandise.
Advised customers by providing information on products.
Managed all inventory and quality control of merchandise.
Documented sales by creating or updating customer profile records.
Took customer payments and was responsible for maintaining and balancing the departments cash drawer
Processed customer payments by totaling purchases; processing checks, cash, and credit cards.
(Resume continued on next page)
Flavors of Louisiana 13025 W Rancho Santa Fe Blvd, Avondale, AZ 85392
November 2009 – November 2012
Restaurant Manager
Was responsible for the overall operation of the restaurant.
Increased sales and profitability.
Responsible for cost controls, development, training and retention of key associates.
Ensured that the restaurant operated efficiently and effectively within the Company’s fiscal and
operational guidelines.
Ensured adherence to all local, state, an d federal laws and regulations.
Responded to guest comments and criticism in a constructive and positive manner.
Educated and empowered subordinate managers and associates to act in a similar capacity.
Demonstrated high ethical standards at all times, adh ering to standards laid out in the Company’s Code
of Ethics policy.
Administered counseling and discipline to associates as necessary.
Staffed restaurant with quality employees who valued guest service and are committed to high standards
of performance.
Provided training and recognition to employees at all levels.
PERSONAL STRENGTHS
I possess a passion for Customer Service
Committed to continued success of employer.
I am willing to learn new concepts and ideas.
Reliable, detail oriented team player .
Work well with diverse types of personalities.
Work professionally, with integrity, honesty and confidentiality.
Work well under pressure.
I promote a professional work environment.
I am willing to continue education for the success of my employer.
References
Name Type of reference Contact number
Angela Flowers Personal 701-***-****
Meghan Plunk Work Related 602-***-****
Jennifer Garrett Work Related 352-***-****
Cheri Begatto Work Related 623-***-****
Alyssa Adams Work R elated 701-***-****
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