Customer Service Quality Control

Dear Sir or Madam:

I would like to explore the possibility of joining your organization.

Please consider this letter as an application. I am anxious to expand my

horizons and accept new challenges. The enclosed resume will furnish you

with the information concerning my work experience, potential and

qualifications.

I am seeking a position in an organization where I can utilize my

capabilities to be an important part of your team. I feel like I would be

an excellent candidate for your position. You will find that I am very

responsible, enthusiastic and highly motivated individual with excellent

communication skills. I possess integrity, tenacity and strong work ethics

while maintaining poise under serious pressure. My goal has always been to

work in a challenging and stimulating environment. I also relate well to

people at all levels and from diverse backgrounds.

I would appreciate having the opportunity to discuss with you how my

qualifications can be an asset to your organization. Please feel free to

contact me at your earliest convenience. I look forward to hearing from

you.

Sincerely Yours,

Elsie McElroy

Objective

To obtain a career that utilizes my excellent Office skills and that challenges

me, and allows room for advancement. My strengths include working

independently, troubleshooting, possessing excellent communication skills,

working amongst teams, honesty and loyalty.

Experience

Eichenbaum & Stylanou - Research & Collections 2002 - 2012

Responsibilities include researching and investigating collections as well as

overseeing and preparing cases for suit. Assisted the legal department in

judgments.

HCE/LLC - Collections / High & Low Balance 1993 - 2001

Handle all aspects of collections, disputes, troubleshooting, investigations

and review of correspondence. Posted payments daily from patients and

insurance. Handled over 17 hospitals 1in the New York area.

Saks Fifth Avenue - Collector 1970_1992

Provided quality control of customer service for debt collection. Monitored

delinquency and payment arrangements using Memorex Telex System. Implemented

training courses for new recruits, supervised and provided on-going training of

clerks regarding procedures, policy & department functions. Developed a new

system for fur purchases resulting in

cost savings.

Education

Borough of Manhattan Community College, New York, NY

Central Commercial High School, New York, NY

Skills

Proficient with a wide range of computer software and applications including

Windows, Excel, Outlook, MS Word and WordPerfect. Have the ability to read and

write in both English and Spanish fluently. Can operate scanning technology and

possess Internet proficiency.

Contact this candidate