Customer Service Management
Resume:
Michelle LibbyMichelle Libby Michelle E. Libby
**** * **** **., *******, AZ 85016
********.*.*****@*****.***
Objective
To work in a mission-focused environment that allows employees to grow and develop professionally.
Summary of Qualifications
Strong Customer Service Skills
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Written and Oral Communication Skills
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Cash Handling Experience
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Team Player
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Leadership Ability
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Current Security Clearance
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Professional Experience
Financial Management Technician, U.S Army, Fort Carson, Colorado
40hrs/week 8/2013 – 3/2014
Provided financial management support to Service Members stationed at Fort Carson
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Updated Service Members files to ensure all required documents are available to clear the soldiers for departure from
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service
Managed and organized filing system for completed packets
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Assisted with data entry for information needed on Excel spreadsheet to compute service members separation
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entitlements
Disbursing Technician, U.S Army, Afghanistan
40hrs/week 11/2012 – 8/2013
Provided financial management support to over 9,000 Service Members and civilians
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Collected over $1.3M deposits from Service Members contributing to the Savings Deposit Program
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Executed over 50 load transactions in excess of $160K and more than 450 sale transactions for over $50K
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Conducted more than 22 Financial Management Support Team missions to support de dollarization e commerce
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initiatives, which encouraged the circulation of local currency and reduced the amount of US cash on the battlefield
Disbursed over $150K U.S. cash disbursed over 9,785,000 in Afghani currency ($190K U.S. equivalent) to local vendors
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Retrograded over $400K in $100 bills to further support the cashless battlefield
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Information Management Officer, U.S. Army, Afghanistan
40hrs/week 11/2012 – 8/2013
Maintained over $200K in information equipment, which included printers, scanners, desktops, laptops and other
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Information Technology equipment used by the Unit.
n Installed and maintained mission essential financial software packages required for the execution of the Units finance
mission in Afghanistan
Administrative Technician, U.S. Army, Germany
40hrs/week 8/2010 – 8/2012
Updated over 20 fields in the Digital Training Management System ensuring all training requirements were current
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Compiled the daily Personnel Status report and ensured the 25 persons unit Troop to Task was accurately articulated to
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Company Headquarters.
Prepared the command team for their weekly training meetings while also managing the 25 persons unit training
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schedule
Michelle E. Libby
********.*.*****@*****.***
Ensured over $40,000 of equipment was responsibly returned to the U.S. Government
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Accountable for over $150,000 of weapons and equipment with no losses
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Supervised maintenance on all sensitive items within the Units Arms Room
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Created the 25 person Unit’s Master Authorization List while ensuring accuracy on recorded serial numbers
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n Conducted analysis on the Units sensitive items required to complete assigned missions
Office Manager/Staff Accountant, Dave Hainsworth, CPA, Fairfax, VA
40hrs/week 9/2007– 9/2009
Interacted with clients via phone calls, emails, walk ins and by scheduling appointments for them with staff CPAs to
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discuss financial issues
Collected, reviewed and organized clients’ tax information and entered it into the Ultra Tax program. As a result, clients’
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information was available for tax return preparation
Reviewed client information for accuracy, prepared Federal and State returns and ensured readiness for filing. As a
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result, clients’ returns were filed efficiently and timely
Recorded fiscal transactions into the Client Bookkeeping Solutions program (CBS), updated accounts payable
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Processed invoice payments, reviewed general ledgers, recorded payroll transactions
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Performed bank reconciliations in the Accounting CS program
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Ensured financial statements were prepared and distributed. As a result, clients’ financial information remained updated
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for their timely decision making
Office Administrator, Professional Service Industries, Annandale, VA
40hrs/week 3/2006 – 9/2007
Managed entire invoice process and filing system; organized client reports from field data gathered by engineers
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Managed office operations, including handling mail, making travel arrangements, ordering supplies, answering phones
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and greeting visitors
Human Resource Specialist, Temporaries Now, Annandale, VA
40hrs/week 1/2006 – 3/2006
Processed payroll data; audited time sheets; greeted and screened applicants; managed accounts receivable inquiries
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Performed clerical duties, including data entry, answering phones, filing, and copying, as well as stocked and organized
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office assets
Education & Training
Strayer University, Alexandria, VA 2004-2007
BS Degree in Accounting; GPA: 3.5; Cum Laude
Northern Virginia Community College, Annandale, VA 2001-2004
AA Degree in Business; GPA: 3.4
Communicate For Results, U.S. Army, Colorado Springs, CO 2013
Supervisor Development, U.S. Army, Colorado Springs, CO 2013
Primary Leadership Development Course, U.S. Army, Colorado Springs, CO 2011
Financial Management Technician Course, U.S. Army, Fort Jackson, SC 2010
Michelle E. Libby
********.*.*****@*****.***
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