Customer Service Human Resources
Resume:
KRISHI THAMA
Toronto, ON. Phone 416-***-****
Email: ************@*****.***
CAREER OBJECTIVE:
To obtain a call centre agent position in order to acquire valuable experience and apply transferable skills while assisting your team.
HIGHLIGHTS OF QUALIFICATIONS:
• Experience providing administrative support and customer service
• Strong communication skills by delivering multiple oral presentations throughout my university and Post graduate education
• Excellent interpersonal skills by building good reputation with customers as a pleasant, knowledgeable, helpful and professional
• Proficient in various Microsoft applications including Word, Power Point and Excel.
EDUCATION:
Post-graduate Certificate, Human Resources Management Anticipated 2014
George Brown College-Toronto, ON
Relevant Course work: Employment and Human Rights Law, Labour Relations and Collective Agreement, Occupational Health and Safety, Organizational Effectiveness, Compensation, Training and Development, Recruitment and Selection, Human Resource Planning, Managerial Accounting, Project Management and Human Resources Management.
Bachelors of Technology May 2011
JNT University-Kakinada, India
RELEVANT SKILLS AND EXPERIENCE:
Dream Décor Furnishing, Hyderabad, India June 2011-Oct 2012
Customer Service
• Provided excellent customer service in person in a professional and efficient manner
• Took orders and ensured that orders were given properly in a timely manner
• Kept positive demeanor, handled irate customers with renewed optimism
• Kept the work area clean and safe ensuring health and safety policy is adhered to
Administrative skills
• Handled problems with orders, sales and clerical tasks
• Analyzed source documents and entered data in the system
• Demonstrated organizational skills and the ability to perform task quickly
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