Customer Service Manager

Amulya Ranjan Kar

E-mail: ******.*.***@*****.***

Mobile: +91-898*******

CAREER PROFILE:

A Highly qualified professional having experience in handling mid -management administrative

assignments.

Excellent ability of enhance the operational efficiency.

Experienced in managing business relations and variety of projects .

Coordinate between sales team personnel, clients and vendors .

Extensive experience in administrative management with different organizations .

Providing administrative services higher level management.

Maintain all records and files.

KEY SKILLS:

Excellent financial and analytical skills.

Excellent supervisory skills.

Managing conflicts and problem solving.

Extra ordinary customer service skills.

Good presentation, negotiating, and coordinating skills

PERSONAL TRAITS:

Excellent communication skills.

Self directed and goal-oriented.

Excellent in working with multi-disciplinary team. Ability to interact with end-users, managers

and technical persons.

Extra ordinary customer service skills.

Excellent interpersonal and customer relationship management skills, energetic, innovative,

self-motivated, responsible, and quick learner.

Flexible and ready to take on new challenges and a zeal to learn new things.

IT EXPOSURE:

Operating System : MS DOS, W INDOWS 98/XP.

Languages : VB, .Net (asp.net, vb.net), C++, C

Internet Applications : HTML, XML, ASP

Database : SQL Server 2000, MS Access

Designing Tools : Photoshop 6.0

WORK EXPERIENCE:

CURRENT ORGANIZATION : Morpheus Human Consulting, BBSR

: July 2013 – Till date

DURATION

DESIGNATION : HR cum ADMIN Manager.

Responsibilities:

Review and manage the department budget and expenses on weekly basis.

Coordinate with sale management, HR department and higher level management for taking

important decisions.

Plan and manage office space arrangements.

Analyze the assignments and involve in management issues.

Manage office systems according the prescribed standards.

Handle customer’s queries and problems.

Provide training to the new employees in administrative tasks.

Managing records and office data.

Researching the resume from various JOB Portals, screening them & Sending resumes for the

concerned post on daily basis.

LAST ORGANIZATION : Miracle Softwares, BBSR

: Jan 2012 – Nov 2012

DURATION

DESIGNATION : Senior Corporate HR.

Responsibilities:

Involved in organizing training sessions.

Responsible for Client Handling.

Tying relationships with new clients, meeting up with them.

PREVIOUS ORGANIZATION : Advance Realty Projects India Ltd., Kolkata

: Aug 2010 – Nov 2011

DURATION

DESIGNATION : Branch Manager.

Responsibilities:

Monitoring company’s vehicle usage.

Managing office supplies.

Monitor hygiene environment at work place.

Responsible for tracking expenditures and accounts.

PREVIOUS ORGANIZATION : Priority Software Solutions, Bangalore

: Feb 2007 – June 2010

DURATION

DESIGNATION : HR Executive (Recruiting)

Responsibilities:

Co-ordinate with the Client and assess the Manpower Requirements.

Recruit resources through different sources like Job Portals, Head Hunting, Referencing within

optimum time.

Screening and Validation, Head Hunting, Candidate Search, Candidate Evaluation.

W orking for higher positions like Technical Architects, Project Managers and Project Leads.

Communicating with the short-listed candidates, scheduling them for the interview coordinating

with the client & the candidate till the date of joining.

Responsible for IT requirements.

Co-ordinate with the Technical Head and assess the Manpower Requirements.

In house Training & Development of the Recruiters for Quality processing.

Talking to the Clients/ Managers and understanding the job specification.

PREVIOUS ORGANIZATION : Hitech Systems Pvt. Ltd., Bhubaneswar

: Dec 2005 – Dec 2006

DURATION

DESIGNATION : Computer Trainer

PREVIOUS ORGANIZATION : Swisstech India Private Limited. Hyderabad

DURATION : Oct 2003 - Sept 2005

DESIGNATION : Programmer

EDUCATIONAL QUALIFICATIONS:

MCA from Utkal University in 2003 with 72%

Graduation from Utkal University in 1997 with 56%

th

12 Sc from CHSE in 1994 with 46%

th

10 from BSE in 1992 with 66%

PERSONAL DETAILS:

DOB : 10-06-1977

Sex : Male.

Marital Status : Single.

Nationality : Indian

Languages Known : English, Hindi, Oriya, Bengali.

Address : Jagannath Bhaban, Jagannath Lane,

Badambadi, Po.- Arunodaya Market

Cuttack, Odisha. PIN - 753012

OTHER PROFESSIONAL DETAILS:

Ready to Re-locate : YES

Time to Join : Immediate

INTERESTS & HOBBIES:

Playing computer games & Traveling

Organizing various cultural & Technical activities

AMULYA RANJAN KAR

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