Customer Service Sales

**** ******* ***** ****: 905-***-****

Mississauga, Ontario Cell: 416-***-****

L5M 4M6 Email: *********@*******.***

Laura Di Lallo

Education St. Joseph Secondary school (2004-2008)

Humber college- General Arts and Science University Transfer

(2009-2011)

University of Toronto- Criminology (2012-present)

Work Experience Mississauga School of Dance (2005-2007)

• Receptionist

• Accounts receivable

• Costume Inventory

• Sales person for dance apparel

• Assistant teacher

CHUM City Christmas wish volunteer (Dec. 2006)

• Unloaded donations

• Sorted toys

• Wrapped gifts

Dance Camp Counsellor (August 2006)

• Supervised a large group of children

• Organized fun activities

• Taught dance lessons

California’s Bar (Winter 2012-2013)

• Holiday season bartender

• Bartended in a face paced environment

• Handled money and till

• Served hundreds of customers in a night

• Took orders and made alcoholic beverages

Milestones Grille and Bar (Dec. 2007-present)

HOST:

• Greet and seat guests upon arrival

• Answer phones

• Co-ordinate large parties and events

• Expedites food

• Buss tables

• Assist guest with any other needs

SERVER/BARTENDER:

• Took orders

• Ran food

• Preformed required side duties and tasks

• Provided a perfect guest experience for guests

• DEVO trained (staff developer and trainer)

• Senior bartender for 3 years

MANAGER:

• Open and closed restaurant

• Completed sales reports

• Dealt with guest complaints and customer service

• Handled large sums of money (tills, cash outs,

deposits)

• Familiar with the POS and RBOS systems

• Worked in depth with Microsoft Excel

• Trained to do Bar inventory, counts, and ordering

• Trained on the “DEVO” package. (Organized tip out

weekly, checking labour, completing weekly schedule

for over 20 staff members)

• Responsible for hiring, developing, and orientating

new staff members.

1687 Baymill Court Home: 905-***-****

Mississauga, Ontario Cell: 416-***-****

L5M 4M6 Email: *********@*******.***

Laura Di Lallo

Achievements and certifications Royal Academy of Dance examinations (able to teach up to

grade 6)

International dance awards (1998-2006)

Smart serve certified

DEVO certified

Valedictorian

Bilingual certificate

References available upon request

Contact this candidate