Customer Service Project Manager

Scott Ellis *** Harvey Jones Ave. Bowmanville, Ontario, L1C 0L9

P: 289-***-**** E: ************@*******.***

Target: Customer Service Industry

Detail-oriented and hardworking professional seeking a permanent opportunity in the Customer Service Industry.

Consistently exercises professionalism and strong work ethic in addition to excellent interpersonal communications skills

in order to best reflect the values of the company and pinpoint the needs of clients. Reliable team player showcases

initiative to take on additional tasks in the workplace with strong customer service skills and experience.

CORE KNOWLEDGE AREAS

Inside Sales Customer Relations

Account Management Marketing skills

Technical Service Management Project Management

Microsoft Office Oral & Written Communications

Customer Service Organizational Techniques

EDUCATION

Hotel and Resort Operations

Georgian College - Barrie, ON

Related Content: Customer Service Accounting Communication Skills Georgraphy Business Management

Huron Heights Secondary School

Newmarket, ON

Graduated with Ontario Secondary School Diploma (OSSD)

CAREER PATH DEVELOPMENT

Media Resources International Inc. 2012 - Present

Oakville, Ontario

Operations Coordinator

Manage client email requests on a daily basis

Handle Communications with site contacts to ensure access for installations

Sign off on all operations employees work hours

Consulted with new and existing clients while generating quotes, documentation and invoices on a daily basis

Provide direction and support while employees are installing signs.

Continued…

Scott Ellis

PAGE 2

CAREER PATH DEVELOPMENT, Continued...

Media Resources International Inc. June 2012 -December 2012

Mississauga, Ontario

Project Manager

Managed client accounts daily

Consulted with new and existing clients while generating quotes, documentation and invoices on a daily basis

Collected information from clients and data entered sales orders into Maestro System

Managed high priority client accounts proficiently

Provided advice to clients on risk management and assist them to develop new ways to minimize risks

Enterprise Rent-A-Car 2006 - 2012

Six Locations - Greater Toronto Area, Ontario

Branch Rental Manager/Technical Service Representative

Managed busy office

Responsible for career development and training employees.

Developed relationships with body shops and dealerships by marketing and outside sales.

Responsible for accounts receivables – collecting money owed to us by insurance companies, dealerships, body

shops and retail customers. Invoiced accounts

Handled multiple phone calls on a daily basis.

Greeted and directed clients while maintaining superb customer relations

Generated reports to keep track of all employees inside sales of services to each customer

Create report tracking rental activity of all corporate accounts.

Performed weekly visits to corporate accounts to maintain consistency of rentals.

Remain Calm Studios 2001 - 2006

Kendal, Ontario

Courier Driver

Deliver banners to posting companies in Quebec and Ontario

Pickups and deliveries to Chattanooga Tennessee

Create waybills and collect customs documents to clear customs in a timely manor

Package, load, and unload vehicles

TECHNICAL SKILLS

Microsoft Office 2007 (Excel, Word, PowerPoint, Power Point, Outlook)

INTERESTS

Reading, Snowboarding, Golf, and Travel

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