Customer Service Software

Anthony C Wallace

**** *. ****** ****** **., Apt. #236

Phoenix, AZ US 85018

Tel: 602-***-****

Cell: 602-***-****

*******.*******@*********.***

OBJECTIVE

The opportunity to join a growing organization that has a need for an experienced technical

agent that is willing to learn. I would like to build on my previous experience in order to become

proficient in my duties.

WORK EXPERIENCE

Gateway Community College, Phoenix, AZ US 05/2013 - Present

Tier II Technical Support

• Troubleshooting and installation of campus workstations (software & hardware), memory

devices, projectors, network printers, scanners, cameras, and network phones.

• Minor network repair troubleshooting Cisco switches and network cabling and repair of

network jacks. Installation of all software specific for campus department needs.

• Imaging workstations specific to department needs.

• Helpdesk Support

Verizon, Silver Spring, MD US 06/2000 - 07/2010

Central Office Technician

• Testing, software updates, dispatching, troubleshooting home networks, troubleshooting

• Verizon's DSL networks.

• Using customer database, I created, recorded and updated customer records and

trouble

tickets.

• Assisted end users in DSL network setup and computer configurations.

• Assisted field technicians and Tier I agents as a Tier II tech support agent.

US Army, US 09/1998 - 07/2010

Signal Support Specialist

• Managed the battalion radio network.

• Conducted convoy, field exercises, classes and middle to long range radio operation and

transmission procedures and maintenance.

• Managed radio support for 6 additional units under our network.

• 2 years as the 372ndMP BN IMO (information management officer) while serving in Iraq.

• Installed and maintained150 PC stations, 55 CISCO routers and 100 CISCO phones.

• Communications liason for foreign installations.

• Managed equipment requests, administering training classes and strength assessments.

Sylvan Prometric, Washington, DC US 05/1999 - 08/2000

Test Administrator

• Schedule, Plan and administer various tests to the public.

• Logged and secured all payments for all tests.

• Kept the testing room integrity at 100

• Monitored ongoing tests for cheating or any other violations to company policy through

line of

sight and video surveillance.

EDUCATION

Gateway Community College, Phoenix, AZ US 2012 - Present

Seeking Associates in Business Management, GPA: 2.7

I possess 71 credits and am eligible for a Liberal Arts degree. I have not accepted the degree in

order

To keep my Financial Aid while seeking degrees in Business Management and Computer

Information

Systems.

SKILLS

• Conducted training sessions for end users in using a PC, applications and software.

• Trained end users in the use of military communication networks (radios, retransmit

stations

• and relay points).

• I have completed and passed an A+ course in 2003 (Not Certified)

• Certified radio operator and installer for the US Army

• Completed CIS 105 with an A grade

• Very proficient in the installation of computer work stations

• Very good skills in computer maintenance (software installation, use of applications and

• replacing parts and components)

• Very good troubleshooting skills

• 15 years of customer service

Contact this candidate