Manager Customer Service

PROFESSIONAL OBJECTIVE

Pursuing a mid to upper level IT Network Security, Systems Administration,

of Information Assurance management position with an established

organization where I can contribute my expert telecommunication knowledge

and skills.

EDUCATION

ITT Technical Institute, Oak Brook, IL

Associate of Applied Science Degree, December 2015

Major: Network Systems Administration

TECHNICAL SKILLS

Active Exchange Windows XP Windows 7 MS Server 2008

Directory

LAN /WAN A+ certified CISCO Routers/Switch OS

es Installations

Network Troubleshootin Virtualization TS/SCI Network

Security g Clearance Management

Project Trouble Master Wireless Sec+ certified

Management Ticketing Training

Systems Specialist

EXPERIENCE

United States Navy Pensacola,

Florida

Project Lead/Training

Manager Dec 2009-

Jan 2014

. Project Lead for 22 "C" and "F" schools consisting of 25 Course

Managers and 63 Instructors spanning across 11 learning sites

supporting training requirements for 1600 students annually.

. Coordinated with Military and Civilian contractors in the development

and implementation of new course training material peripherals

totaling over $7M dollars in assets.

. Performed comprehensive assessment of the system and equipment

capabilities ensuring technical training goals were achieved,

identifying deficiencies and solutions to enhance training

effectiveness.

United States Navy Manama,

Bahrain

Project Lead/Communications Watch

Officer Dec 2008-Jan 2009

Primary Responsibilities: Providing rapid, reliable secure voice/data

services and communications links in support of Command, Control, Computer,

Communications and Intelligence (C4I) to Joint U.S. Forces deployed

worldwide ashore and afloat.

. Managed and supervised a team of 15 personnel.

. Provide Level II fault isolation and resolution for a Secure/Non

Secure Networks

. Troubleshoot cat5/6 cable and fiber connections

. Maintain and troubleshoot multiple router and switch configurations

. Responsible for the maintenance of Active Directory and Exchange for

2000 customers

United States Navy

Naples, Italy

Network Administrator/Information/Systems Security

Manager June 2003-June 2008

. Help Desk Supervisor - Lead 18 personnel team in the corrective

maintenance IT systems and resolving 500 trouble tickets daily

supporting 6000 customers.

. Field Services Work center Supervisor - Managed and Lead 46 personnel

team in the installation, testing, and upgrading of the Legacy Network

to the ONENET Domain and the migration of 5,000 users, resolving over

9,000 trouble tickets.

. Provide Level II fault isolation and resolution for a Secure/Non

Secure Networks for shore and afloat units

. Troubleshoot cat5/6 cable and fiber connections

. Troubleshoot VoIP network.

. Maintain and troubleshoot multiple router and switch configurations

. Responsible for the maintenance of Active Directory and Exchange for

5000 customers

. Oversight of command network, while ensuring all Information Assurance

Vulnerability Alerts, maintenance and backups were up to date and that

all policies and procedures were adhered to support unauthorized

access to system, network, and data.

. Automated Data Processing Manger - Managed over 3000 computer

peripherals totaling $6M dollars in assets.

. Network Manager - Lead 12 personnel in the consolidation of network

switches at multiple locations and establishment of C2 backbone for

new network installs which double throughput.

United States Navy _Manama,

Bahrain

Local/Wide Area Network

Administrator May 2002- May

2003

. Direct oversight of all ships networks, while ensuring all

Information Assurance Vulnerability Alerts, maintenance and backups

were up to date and that all policies and procedures were adhered to

support unauthorized access to system, network, and data.

. Provide Level III fault isolation and resolution for a Secure/Non

Secure Networks

. Troubleshoot cat5/6 cable and fiber connections

. Maintain and troubleshoot multiple router and switch configurations

. Responsible for the maintenance of Active Directory and Exchange for

200 customers

United States Navy Yokosuka,

Japan

Network Manager/Pier Connectivity Coordinator

Feb 1999 - Feb 2002

. Pier Connectivity Coordinator for 19 ships in Yokosuka/ Sasebo,

providing configuration support hubs, routers, and switches for

Automated Digital Network Systems (ADNS)/Integrated Shipbaord Network

Systems (ISNS).

. Help Desk Supervisor - Lead 7 personnel team in the diagnosing and

resolving network connectivity and IT systems issues while resolving

5000 trouble tickets daily supporting 3000 customers.

. Provide Level II fault isolation and resolution for a Secure/Non

Secure Networks

. Troubleshoot cat5/6 cable and fiber connections

. Maintain and troubleshoot multiple router and switch configurations

. Responsible for the maintenance of Active Directory and Exchange for

3000 customers

Retired - U.S. Navy

01/31/2014

Date available to work: Immediately

Contact this candidate