Project Manager High School

* WILLIAM M.GROVES * ** Cyrus Ave. * Hubbard, OH *4425

* 330-***-**** * acd0tr@r.postjobfree.com *

PROFESSIONAL OBJECTIVE

To secure an IT role that will best utilize outstanding training within the technical industry that will allow

for promotional opportunities and a long lasting career within an organization.

TECHNICAL SKILLS

A+ Certified.

Network + Certified.

MCP Certified.

MCSA Certified.

Project Management

Asset Management

License Administration

Procurement

Level 1&2 Helpdesk support

SCCM

Microsoft Office 2003,2007,2010

Google Apps

Basic TCP/IP skills

SCCM

Ghost

Clonezilla

Experience supporting mobile device (BlackBerry, iPhone, iPad, Android)

Experienced in Help Desk software(RT, Spiceworks, Lotus Notes)

Excellent oral and written communication skills, including the ability to make formal presentations to

various audiences.

Demonstrated ability to work effectively as part of a team.

Willingness to undertake assignments involving unfamiliar subjects, with the aptitude to learn quickly.

Ability to rapidly learn new skills, apply them to work situations and expand job capabilities.

Excellent interpersonal skills.

Sound time management skills.

Strong analytical skills to resolve problems and think creatively.

Organizational skills to prioritize, work, multi-task and meet schedules.

Skilled at installing, troubleshooting and configuring Microsoft operating systems

Proficient in reviewing logs, server space, errors and various aspects of maintaining a database while

expediting solutions

Experienced in troubleshooting and upgrading computer hardware and peripherals.

Able to work independently as assigned without direct supervision

Ability to generate IT metric reports for ISO certification

Can proficiently train staff to coordinate strong team

Handle all operations within the IT role to support end-users

Data center cabling

Installing rack mount systems

EDUCATION

TechSkills, Inc.

Independence, Ohio 2006-2007

Information Technology System Administrator Vocational Program and Certification

Graduated with 3.7 GPA

Hubbard High School Hubbard, Ohio 1984-1987 Graduate

Military

United States Navy

Philadelphia, PA 1987-1989 Honorable Discharge

USS KittyHawk CV-63

EXPERIENCE

DSP Solutions IT Consultant Medina, Ohio Jan 2013-May 2013

Thermodisk Manfield, Oh.

Helpdesk level 1 and 2 factory and corporate environment

System Imaging (Clonezilla)

Medina City Schools

Helpdesk level 1 and 2 for 6 elementary, 2 middle, and one high school.

Mapping network drives and printers

Asset administration

A.I. Root Candle Company

Helpdesk Level 1 and 2 using Spiceworks (Web-based ticket system)

Report generation

Win7 upgrade project manager

• Tracked using Excel database

Technigraphics Inc. Help Desk Manager Wooster, Ohio Dec 2007-May 2012

Managed Helpdesk system (RT) with 200-300 desktop users

Asset Management

License Administration

Software deployment and imaging using SCCM and Ghost

Created central database with Excel for tracking usage and expiration of engineering departments 130+

software licenses

Created a bar-code based inventory system with Excel for all IT assets

IT Metrics reporting

Procurement thru Dell

RECOGNITION

Achievement of Excellence November 2010

D&S Distribution IT Externship Wooster, Ohio Nov Sept 2007

Tekfor USA Wooster, Ohio Mar 2005-Nov 2007

CNC Machine Operator

Manpower Wooster, Ohio 2004-2005

Various Contracting

College Hills Honda Wooster, Ohio 2004

Salesman

D&S Distribution Wooster, Ohio 2002-2003

Lead Operator/Second Shift Supervisor/Shipping-Receiving

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