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Customer Service Manager

Location:
Puerto Rico
Posted:
May 06, 2014

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Resume:

LOURDES M. SIERRA

*** ***. ***** *. ****** Apt.**C

San Juan, P.R. 00918

acd0tq@r.postjobfree.com

321-***-****

LABORATORY MANAGEMENT PROFESSIONAL

Experienced laboratory professional with over 10 years of experience within fast-paced environments with excellent technical and

problem-solving skills.Results-oriented,highly motivated professional capable of handling multiple tasks simultaneously.Major strengths

include the ability to prioritize,attention to detail,well organized,critical thinking skills and have the ability to lead and motivate

employees.Computer skills include MS Word,Excel and PowerPoint.

AREAS OF EXPERTISE

• Chemistry • Flow Cytometry • Time Management

LIS Implementation

• Hematology • Quality Control

Troubleshooting

• Blood Bank • Quality Assurance

Customer Service

• Urinalysis • Problem Solving

Training and Development

• Microbiology • Method Validation

• Serology • Lab Compliance

PROFESSIONAL EXPERIENCE

Cognoscenti Health Institute,Orlando,FLMedical Technologist(2007-2010)

• Handled a high volume of samples in the urinalysis and hematology department;performed also tests in serology,microbiology and

miscellaneous tests as well.

• Able to prioritize to meet deadlines and report results on a timely manner.

• Involved in the relocation of the lab to a new facility and assisted the department manager and supervisors to complete the transition

moving supplies and equipment,instrument set up,etc.

• Involved in the implementation of a new LIS system and new instrument validation.

• Trained other staff members how to use new equipment.

AmeriPath,Orlando,FL Medical Technologist(2006-2006)

• Processed samples of bone marrow and blood to be analyzed using Flow Cytometry techniques and obtain accurate results in a

timely manner.Other duties include daily QC,equipment maintenance,log in shipments of new reagents,etc.

• Worked closely with the pathologists and flow cytometry analysts to recommend additional testing and advice in order obtain an

accurate diagnosis.

Trinity Community Hospital,Jasper,FL Lab Supervisor/Manager(2005-2006)

• Oversaw the daily operations of a small hospital lab and performed both supervisory and technical duties in a multi-tasked

environment.

• Main duties include general supervision of technical staff,daily review of QC,equipment maintenance,instrument problems and

corrective action;review of lab policies and procedures.

• Other duties include scheduling technical staff to cover the department needs 24 hours a day;purchase orders and keep the inventory

of lab supplies and reagents at an adequate level;maintain a low cost environment and efficient use of resources while maintaining a

high quality service.

• Ensure compliance with all local and federal agencies guidelines.Assisted lab management to prepare for a state agency lab

inspection.

EDUCATION

• University of Puerto Rico,Rio Piedras.Puerto Rico-Bachelor of Science in Biology

• University of Sacred Heart, Santurce,Puerto Rico-Certificate in Medical Technology

LICENSES AND CERTIFICATIONS

• Florida license as Clinical Lab Supervisor in 5 main areas and Molecular Pathology

• American Society of Clinical Pathologists certified as MT,Generalist



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