Customer Service Sales Manager

Nathan J Bell IV

**** ***** **** ***** *************, GA 30046 678-***-****

****.**********@*****.***

Professional Profile

• Possess excellent time management and adaptation skills, organized, responsible with

attention to detail.

• Self-starter who is energetic, team orientated and willing to work for results

• Written and verbal communication skills; knowledge of customer service principles

• Experience in use of Microsoft Office (Word, Access, Excel, PowerPoint)

Education

Savannah State University, College of Science Technology Savannah,

GA

Bachelor of Science August 2007-

December 2012

Major: Computer Science Technology, Natural Science and Mathematics

Minor: Homeland Security & Emergency Management

Courses include: Risk & Vulnerability Assessment, Terrorism in the Modern World, Politics &

Policies, Emerg Plng, Hzrd, Incdnt Mgmt, and Tools for HSEM Dcsn Making

Herzing University, Tech Academy program Atlanta, GA

July 2013-

Present

Currently in school to obtain my CCNA, and Microsoft Certified IT Professional (MCITP) certifications

Computer Skills, Courses, and Certifications

Platforms: familiar with Windows, UNIX, Linux, and Suse

Languages: Some knowledge of Java, C++, Visual Basic, and SQL

Applications: Familiar with Microsoft Word, Excel, PowerPoint, Outlook and Access

Major courses include: Data base management, Fiber optics, Routers and switches I and II, Computer

Architecture and Troubleshooting I and II, Data structure algorithm, Computer network and design,

Computer Electronics, Computer graphics, Network Infrastructure Administration, Network and Server

Operations Systems and Directory Services Administration

Certifications: A+ Certified

Experience

Staples, Savannah, GA

April 2012 – Present

Easy Tech

Supervisor

Supervise my team to ensure success of goals set by company

Perform technical system diagnostics and upgrades on customers’ technology

create goals to obtain budgets, monitor and track progress

AutoZone, Savannah, GA

October 2010– August 2012

Customer Service

Representative

Knowledgeable about auto parts and basic diagnostics

Trained to be a part-time sales manager

provide great customer service, while engaging customers and selling products

Awards and Volunteer work

• President List, Fall 2013

• Honor Roll, Fall 2009

• Habitat for humanity 2007

Last revised 5/1/2014

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