Manager Customer Service

Amy Jeanne Vacek

Webster, TX *****

979-***-**** / *********@*****.***

Job Related Summary:

. 6+ years of experience in Administrative roles.

. 2+ years of experience in Accounting both AP and AR.

. 2+ years of experience in Accounting Systems.

. 8+ years of experience with MS Excel (Formulas, Spreadsheet and Pivot

Tables).

. 2+ months contract experience in the Oil and Gas Industry.

. Excellent communication and interpersonal skills.

Summary:

. Ten years in providing excellent customer service and over five years of

experience in office administration.

Technical Skills:

MS Office (2003, 2007, 2010) Word, Outlook, Excel (Data Entry, Formulas,

and Spreadsheet), Visio, light PowerPoint, Maximizer, QuickBooks, Data

Entry, Word-Perfect

Education:

. BS, Political Science, Texas A&M University, Main Campus, 2004.

. El Campo High School Graduate, El Campo, TX.

Professional Experience:

Servpro of Stafford/Missouri City, Missouri City, TX

June 2013 - January 2014

Administrative Assistant

Responsibilities:

. Assisted the project manager with preparing technicians' field schedules

every morning.

. Called customers to schedule appointments for our technicians, confirmed

the appointment with the production manager and inputted the schedule

into company's system (using Xactimate) and schedule board.

. Kept in contact with customers to see how technicians were performing,

took complaints, addressed questions approximately billing and rectified

customers' concerns when management was not present.

. Worked successfully in accounts receivable, which included approximately

35% of the day.

. Took new jobs from customers on the phone, communicated with production

manager and setup the appointment according to when the crew could be on

location.

. Setup the details for all jobs, generated folders, posted details on

work board, printed out all necessary documents, managed all files,

created new files as necessary.

Dynamic Fabricators, Houston, TX (Now Closed)

February 2013 - May 2013

Office Administrator

Responsibilities:

. Assisted the general manager with various tasks and performed general

office and administrative duties.

. Received sales orders, released work orders to the warehouse manager and

ensured production of every order per the customers' deadlines.

. Scanned documents daily for new sales orders and shipped sales orders.

. Managed warehouse employees' hours.

. Worked in software program (Pro-man for sales).

Attended College Fall 2012

British Petroleum Inc., Houston, TX (Contract Job) June

2012 - July 2012

Administrative Assistant III

Eight week Contract Job for the 2012 US Olympics.

Responsibilities:

. Assisted BP's Olympic and Paralympic Programs' Head, four project

managers, plus the accounting department.

. Performed general office administration duties.

. Oversaw manager's outlook emails, calendars, voice messages and mail.

. Managed receipts, trip arrangements and itineraries.

. Scanned Olympian athletes contract agreements for the signature

acceptance policies and emailed them accordingly.

. Managed in and outgoing mail for my boss.

. Managed personal BP laptop.

Marion Financial Corp. (Merger's and Acquisition Co.), Houston, TX

January 2011 - January 2012

Office Manager/Executive Assistant

Responsibilities:

. Assisted president, vice president, clients while performing general

office administration duties.

. Managed personal calendar, the presidents' Google calendar, made travel

arrangements and travel itinerary documents.

. Purchased flights, booked hotels and conference rooms.

. Generated and sent out invoices, assisted with the preparation of bills

(payables).

. Recorded receivables.

. Managed petty cash.

. Performed updates in Maximizer software.

. Worked on a scholarship project for graduating high school students

entering college.

. Renewed and or canceled internet domain names, updated constant contact

information.

. Became the Certified Fire Warden of the office.

. Maintained office equipment, and supplies.

. Tracked employees' vacation and sick time(s).

DCH Environmental Consultants LP, Sugar Land, TX August

2008 - September 2010

Office Administrator

Responsibilities:

. Assisted executive, vice president and clients.

. Performed all administrative duties.

. Created HCAD, FEMA, Google Maps and used Key Maps for reference.

. Typed, printed and bound all reports for clients daily.

. Requested various environmental documentation for all properties

/projects for Phase I and Phase II projects.

. Updated status on all projects.

. Worked heavily with realty companies and banks.

. Processed individual expense and mileage reports for reimbursement.

Image Promotions Inc., AKA The Uniform Connection, Houston, TX

March 2007 - April 2008

Office Administrator

Responsibilities:

. Assisted chief executives for each company, logistics warehouse manager

and customers, while performing administrative duties.

. Accounts receivables/heavy collections (successfully reconciled many

accounts).

. Involved in customer service -took orders, complaints, order status and

reacted proactively.

. Assisted with account payables on a daily basis.

. Assisted with sales, prepared sales orders.

. Contacted vendors with questions approximately products, special orders

or to obtain order status information.

. Organized files and made all new files for both companies (heavy

filing).

Achievements:

. Worked on a three month extensive Scholarship project for graduating

high school students entering college.

. Aggressively collected on accounts that were nearly a year past due.

. Became the Fire Warden of the office while working Marion Financial

Corp.

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