Customer Service Representative

SUMMARY & OBJECTIVE

Experienced office professional seeking a position with an established

employer utilizing my experience and skills in Microsoft Office; especially

Excel used to create and maintain spreadsheets, using formulas, v-lookups,

linking, macros, etc.

CORE SKILLS

Customer Service

Client Relations

Financial Reporting

Analysis

Correspondence

Organizational Skills

Flexible

Prioritization Skills

Excel Spreadsheets (lookup, macros, pivot tables)

EMPLOYMENT HISTORY

Pro-Courier, West Hartford, CT - 11/2012 - 4/2013

Customer Service Representative

. Same day and overnight courier service

. Dispatched couriers

. Processed customer requests

. Scheduled pick-ups and deliveries

The Hartford Insurance Group, Hartford, CT - 1998 - 2008

Financial Reporting Analyst

. Wrote up financial analysis reports

. Prepared and distributed key countrywide and state level financial data

for all Personal Lines business units to all levels of personnel

(premiums, losses, ratios, Catastrophe analysis, variances and growth

trends) which required creating, maintaining and updating Excel

spreadsheets on a monthly, quarterly and annual basis

. Monthly written analysis and reporting to AARP on premium and key metric

variances

. Compiled key competitor data for monthly management letter distributed to

Senior Management

. Monthly analysis and reporting on key trended metrics for all Personal

Lines business units

. Summaries of results on base and contingent commissions as well as

expense research

. Streamlined procedures in order to create a more efficient reporting

process by linking data to source files in Excel spreadsheets

DST/Output Technologies, Inc. (Print/Mail Distribution Center) East

Hartford, CT 1996 - 1998

Account Administrator

. Heavy client contact and reporting for the Healthcare Team dealing with

third party administrators

. Gathered preprocessing details, setting up work orders according to

client/OTI specifications and preparation of required client reporting

for approximately 12 assigned clients

. Quality control, verifying output was correct

. Follow-up and close interaction with other departments

. Required ability to meet strict deadlines

Eastern Connection (Overnight Courier Service), Hartford, CT - 1992-1996

Customer Service Representative

. High level of customer service provided to clients requiring courier

service

. Entering proof of delivery and Bills of Lading into the data system

Woodland Brokers, Ltd. (Surety Bond Broker) Hartford, CT - 1989-1991

Administrative Assistant

. Assisting in the underwriting and servicing of surety bonds.

. Compliance with basic underwriting guidelines

. Management and direct servicing of in-house accounts

. Direct contact with customers, brokers, and markets

. Monitoring of collateral documents.

. Other responsibilities included all aspects of bond processing; i.e.,

bond execution, statusing, renewals, database management, file

maintenance, etc.

EDUCATION

Asnuntuck Community College, Enfield, CT, Jan 2009 to May 2011

Major: Business Administration

. Problem Solving/Decision Making, Self & Others: Dynamics of Diversity

. Nominated for Who's Who Among Students in American Junior Colleges (2010)

recognizing students who have excelled academically and made

contributions to the campus or community

Middlesex Community College, Middlesex, CT

Certificate-Accounting Assistant, 2003

. Excel, Financial Accounting, Managerial Accounting, Principles of

Management, Principles of Marketing, Microeconomics, Macroeconomics,

Intermediate Accounting I & II, Fundamentals of Management &

Organizational Behavior, Business Law I, Technical Writing

Morse School of Business, Hartford, CT

Certificate-Executive/Legal Secretary

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