Customer Service High School
Resume:
Shardae O. Herron
Chicago Illinois 60615
***************@*****.***
Objective: To obtain a position with a growing company, where I can work as a team. I am a loyal,
dependable, self-starter who has ambition to succeed in any given environment. I would like to use my
skills to promote visible, corporate, and financial growth. I would also like to gain experience.
Experience
Security & Protective/Investigative Services Chicago, Illinois Full time/Part time
Universal Security INC. 2010-Present Served in both Midway and O’Hare Airports. Vehicle patrol, with
valid Driver’s License, Foot patrol, alarm and key control. Radio usage, secured loading docks keeping
daily and hourly logs. Search and secured Volaris Aircrafts, Baggage attendant, observe and report, all
suspicious activity to insure safety.
Kmart Loss Prevention Team Member Trained to use video monitors, to detect shoplifting internal and
external to avoid shrinkage, undercover store patrol, and physical apprehending of suspects. Hand written
reports daily. Kept the store clean and monitored floor activity. Daily store product inspections.
Food service and Hospitality Chicago, Illinois Part Time
Potbelly Sandwich Works 2011 to Present working part time as Crew Member at Midway Airport.
Trained in food preparation, and use of sharp objects. Trained to follow all Food Safety Guidelines.
Serving customers wearing protective head gear, cleaning and sanitizing all surfaces, stock and annual
inventory. Have also worked for McDonald’s at O’Hare 2008-2010, Fast Food experience with a smile,
multitasking, and cooking in kitchen trained using Char Grills, and Deep Fryers. Temporary positions
held at Fruit flowers, food prep and design 2006. Starbucks 2006-2007. Food prep and design, as well
as customer service and barista duties. Hourly restroom cleaning duties.
People Scout Chicago, Illinois Full Time
Telephone Interviewer 01/08 to08/08
Seasonal Position, I conducted inbound and outbound calls with customers, surveyed new recruits, and set
appointments. Performed other duties to gain experience, such as faxing, employee scheduling, and
interpersonal communication with the public. Appointed note recorder at most meetings, registered new
customers and utilized P.C. for data entry. Accepted increasing responsibility, demonstrating flexibility.
Education
Christian Community Alternative High School Chicago, Illinois
Received high school diploma in general studies 2003-2005
Accomplishments
Unarmed Security Officer Certification 2009
Permanent Employee Registration Card 2010
Illinois Driver’s License 2012
EXPERIENCE: Manufacturing/labor, Inventory, Clerical, P.C., Customer Service, Food and
Beverage, Hotel/ Hospitality, Loss Prevention 40hour Armed Certification. 20 hour Unarmed
Certification. Fast learner, Perfect attendance in some positions, very reliable individual . Own a fully
insured vehicle for some positions.
References available upon request.*MORE EXTENSIVE WORK HISTORY AVAILABLE.
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