Customer Service Sales
Resume:
Christopher Ng
*** ******* ********* ***, ********** Ontario L4A0Z4
Cell: 647-***-**** Email:**********@*******.***
CLIENT SERVICE AND ACCOUNT MANAGEMENT EXPERT
CAREER PROFILE AND OBJECTIVE
Seven years of successful customer service and account management for clients in a
variety of retail environments. Consistently achieves outstanding performance by
applying technical product knowledge, interpersonal skills and problem-solving abilities
to exceed customers expectations. Demonstrated confidence and quickly resolving
customer escalations. Outstanding organizational and multi-tasking abilities. Interested in
expanding my experience to serve customers in other industries or environments, while
assisting my employer in increasing profits and improving productivity. Additional key
characteristics, skills and areas of expertise include:
* Motivated to succeed
* Ability to coach and train
* Exceptional customer service
* Handling cash and confidential information
* Strong computer skills (MS Word, Excel)
* Sales
* Management
PROFESSIONAL EXPERIENCE
HTC Canada,(Marketstar) Toronto, Ontario www.htc.ca
November 2012-August 2013
Product Specialist field representative
Responsible for building relationships and sales for new and existing accounts while
working closely with other areas within the business. Promote our products in a wide
range of audience by strategically presenting advantages over leading competitors.
Duties
* Provide product knowledge to customers and store associates on past and future
products.
* Organized sales events with different carriers to help with assisted sales.
* Complete daily store visits in different retail mall locations using Salesforce.
* Build relationships with carrier partners to enhance mind share of products.
* Build and maintain close relationships with current and new potential clients.
* Compiled weekly reports for number of visits and feedback throughout the week.
* Managed HTC One showroom team at Vaughn Mills.
* Gathered feedback from different sources for improvement in current and future
products.
* Ensure all information about products are in line with corporate messaging.
* Provided training and coaching on sales strategies along side product knowledge to
ensure our Key selling points are demonstrated.
* Organized daily visits schedule ahead of time to make sure time spent in the field was
maximized and effective.
* Attend weekly conference calls to gather all relevant news and updates to pass on to
different areas of business that may be affected.
* Ability to change and adhere to business needs whenever instructed.
* Planned and effectively executed strategies to enhance business requirements.
* Technical assistance provided to all levels of business in daily interactions.(software
and hardware)
* Research of competitors key selling points to allow strategic marketing of our products.
Bell Canada,( Bell Canada corporate office) Toronto, Ontario www.bell.ca
September 2011 – October 2012
Commercial Customer Service Rep. Bell TV
Working with new and potential clients in the commercial TV department while
providing billing or technical assistance.
Duties
* Provide customer service to existing and new personal/commercial clients.
* Recognized for Meeting or exceeded monthly goals for company statistics.
* Promoted to commercial department within 2 months after training.
* Provided Great service to customers with champagne moments (excellent service
recommendations from clients) numerous times.
* Mentoring other team members to improve overall statistics and accuracy of
information for business needs.
* Promote business changes to clients in a effective manner.
* Continually educated for business changes and technical resolutions.
* Shadowed other related business departments to increase knowledge of Bell business
needs.
Dialogue Mobile, (Public Mobile Authorized Dealer) Mississauga, Ontario
July 2011- September 2011
Store Manager
Managing a new store while training new individuals in the telecommunications area.
Building local business and maintaining daily management duties.
Duties
* Training of new hires
* Ad Hoc reporting; traffic vs. Activation.
* New product launch campaigning to staff and customers.
* Mentoring the importance of customer service provided to new and existing customers
to help build new business in local area.
* Inventory management of accessories and phones to ensure we have popular items
available also strategically selling old products.
* Accounting for daily weekly and monthly business sales to ensure balance of sales.
* Administrative responsibilities for staff, store and customers.(payroll, DOA returns,
Repairs)
Amcall Wireless, (Rogers Authorized Dealer) Toronto, Ontario www.rogers.ca
April 2010-May 2011
Store Manager
Assisted customers with their purchases by discussing their needs, product features and
benefits and assisting in their decision-making process to ensure they purchased the best
products or services to meet their needs. Managing a team of 5 members while improving
personal and store sales on a daily basis.
Duties
* Merchandised shelves and displays in an attractive and impactful way, to drive higher
sales.
* Conducted inventory counts, created inventory discrepancy reports and performed
reconciliations as necessary to ensure system counts were accurate (helped control costs
by avoiding unnecessary stock purchases.
* Reported directly to District Manager; full responsibility for store operations and
performance of 7 store employees.
* Have monthly meetings with store employees, share ideas to drive sales.
* Addressing customer issues, making sure the customer is happy with their purchase.
* Generated sales reports that were used at store and by head office.
* Created SMB business plans for local businesses to generate more incoming business
from local area.
*Held training sessions for store staff and managers on how to increase sales and
generate more business.
Wireless Wave, Markham, Ontario www.wirelesswave.ca
July 2009-March 2010
Sales Representative
Provided telephone-based and face-to-face customer service to personal and corporate
clients. While maintaining personal and store sales targets.
Duties
* Assisted customers with their purchases by discussing their needs, product features and
benefits and assisting in their decision-making process to ensure they purchased the best
products or services to meet their needs.
* Create stock reports to indicate inventory levels; reconcile actual inventory with
reported numbers; report any discrepancies to supervisor and make any necessary
adjustments in computer system.
* Actively participate in formal and informal team meetings to ensure customer service is
delivered in an exceptional service.
* Consistently ranked as the top sales representative in region – won numerous sales
contests including a major prize.
* Gained solid working knowledge of Rogers, Bell and Fido products and service
offerings to ensure the service provided was exceptional.
* Merchandised shelves and displays in an attractive and impactful way, to drive higher
sales.
* Reported to Store Manager; full responsibility for store operations and performance of
five store employees in Store Manager’s absence.
* Successfully assisted Store Manager with overall operation of store and supervision of
employees.
* Generated sales reports that were used at store and by head office.
* Conducted team meetings to inform employees of sales strategies, policy changes and
current or upcoming promotions.
* Supported Store and District Managers in store employee performance evaluation
process (sharing information concerning employee performance and opportunities for
improvement).
* Conducted competitive analysis, including detailed review of competitors’ weekly sale
flyers and mystery shopping, to ensure service provided to our clients added value
beyond competitors’ service offerings.
* Successfully completed intermediate-level sales and general management training
program.
* Conducted inventory counts, created inventory discrepancy reports and performed
reconciliations as necessary to ensure system counts were accurate (helped control costs
by avoiding unnecessary stock purchases.
EDUCATION
Centennial College - Auto body repairs techniques August 06-May 07
Agincourt collegiate institution 00-05
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