Sales Manager

Reeta Pal

Sunnyvale, CA-***** Tel: 408-***-**** E-mail: ********@*****.***

Summary

Program Management Professional with a proven track record for successfully implementing complex projects and

leading large cross functional teams. Demonstrated capability to expand and manage software–as-a-service (Saas)

product offerings through direct online sales, channel/reseller programs and desktop sales teams. Defined and

standardized processes for cloud based SaaS services, developed strategy, planned and executed roadmaps, aligned

stakeholders/ resource and effectively partnered with business stakeholders. Excellent communication and presentation

skills. Ability to work effectively in a team environment as well as independently with minimal supervision.

Education

Santa Clara University, Leavey school of business 2005 - 2007

MBA GPA 3.86

Dean’s Honor List

Member of Beta Gamma Sigma Society

2000 –2002

MS Computer Management

Symbiosis Institute of Computer Studies and Research, Pune (Ranked in top 5%)

Bachelor of Commerce 1997- 2000

St. Francis College, Hyderabad (Ranked in top 2%)

Work Experience

Cisco, San Jose May 2012- Nov 2013

Operations Program Manager

Responsible for planning and deploying $1B service offer in all regions globally.

Analyzed, planned and executed the operational go to market enablement of service NPIs from concept through

to post GA stabilization.

Developed multiple project schedules with track leads and tracked issues, dependency centrally to ensure

progress is made to resolve.

Designed and socialized business solution to gain approval from multiple stake holders from cross functional

teams

Collaborated with internal as well as external stakeholders across the organization, including product

management, field sales, channel partners and IT

Partnered with Services Product Management team to define service program roadmap and future offering .

Developed and managed operational areas of service program for official launch including: systems

enablement, business/operational processes, services delivery, training and change management

communications

Adobe Systems, San Jose Oct 2010- March 2012

Marketing Program Manager

Partnered with cross functional teams and liaison with internal product marketing, product management, user

experience designers, software engineering, QA, and localization team to launch new SaaS services like

ExportPDF and FormsCentral.

Collaborated and Managed Vendor relationships to launch web related projects.

Successfully drove improvements to conversion and ROI through maximized efforts in SEO, SEM, operational

and experience enhancements resulting in 100% increase in revenue.

Project managed and launched SaaS services like SendNow in Japan.

Provided weekly summarized reports to top management and conducted weekly enhancement meetings to

capture and prioritize new request.

Implemented agile methodology to execute enhancements and worked closely with QE, XD and Developers on

executing the changes in the CMS.

Developed tools and processes to streamline the delivery of the Acrobat Cloud -based SaaS marketing web

sites.

Responsible for pricing strategies for the group sales offerings that support objectives for Acrobat.com software -

as-a-service product line.

Created and managed marketing e-commerce for all Acrobat SaaS products and localized in 6 languages

Adobe Systems, San Jose May 2010- Sept. 2010

Sales Operations and Licensing Program Manager

Created and Managed the business process documents and UAT scripts for Enhancement releases

Managed a major enhancement release and acted as a liaison between Sales Operations, Business Process

Management and Business

Project managed the enablement track including milestones and weekly status reports

Managed company wide communications about the new licensing program launch

Maintained and created sales related collateral

Built sales and marketing Operations training content for the internal and external stakeholders

Adobe Systems, San Jose June 2007- May 2009

IT Business Strategy Planner

Process owner for all the IT Enhancement requests including gathering, prioritizing, resource allocation and

coordinating and communicating the enhancement release

Developed and implemented IT resource tool to balance the demand vs. utilization and produce customized

reports for CIO which resulted in staffing efficiency by 40%

Designed and developed operational and delivery metrics for IT

Coached and mentored IT managers on resource tool to achieve concise and consistent reporting on delivery

metrics, reduced cycle time by 25%

W orked with IT managers on business cases to gain consistent financial perspective

Provided a unified framework to projects with a capital spend of less than $300k; w hich reduced time to

delivery by 40% and significantly increased the customer satisfaction

Streamlined and standardized the IT financial process

Supported strategic planning of various Business unit initiat ives to ensure alignment of strategic goals with

corporate objectives

W orked with CIO and senior IT leadership team to develop the 3 year IT roadmap

Managed roadmap including 1) prioritizing key initiatives to obtain necessary visibility, alignment, and resources

and 2) renegotiating priority, schedule, scope, budget, and resources for active projects

KPMG LLP, Mountain View, Associate Consultant Sept 2006- May 2007

Performed external audit review and testing of application controls focusing on financial business processes.

Performed external audit review and testing of Information Technology (IT) internal controls focusing on

computer operations and access to programs and data for a variety of major technology companies in Silicon

Valley.

Applied Materials, Santa Clara May 2006- August 2006

Intern

W orked on a daily basis with product business groups and senior executives to validate their business

processes

Performed SOX application testing for finance and IT module

2003 –2003

SQL International, India

Software Engineer

Initiated and designed reports for various functional departments to create customized, improved oracle reports.

Analyzed the bugs reported by users, fixing and migrating code to production and documenting the changes

made to original code.

Improved customer satisfaction by making enhancements to the code and reducing errors by conducting the

UAT (User Acceptance Test)

Honors and Extra-Curricular Activities

Secretary, 2000-2002: Elected as the Graduate Secretary of Cultural Affairs.

School Prefect, 1995-1997: Functioned as the Lead School Prefect.

Awarded for outstanding performance in a graduate course in advertisement.

Represented school in Basketball and Discus Throw.

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