Customer Service Manager
Resume:
To HR Department/ Hiring Manager,
This is a copy of my cover sheet and resume as an applicant for your company. I am very interested in the open
position to become an employee that you will very much be satisfied of employing. A little bit about me, my name is
Ashlee Fountain I was born and raised in Houston, Texas. I have been known to be very flexible, reliable and very
dedicated to work, school and at home. I am looking for a career that will enable me to maximize my management
skills, quality assurance, program development, training experience and ability to work well with people.
I have been employed most of my work life, in Management, Customer Solutions and Office Administrator.
The most thing that I love about working is training and helping others. I love to show others what I know and how to
do things by the book, which I wouldn’t mind becoming an Instructor one day. The most things that I hate about
working, is looking for a job and traffic. I am willing to travel as long as it is worth it but hate Houston’s traffic. I
understand that I am employed, but I am looking for a career not just a job, somewhere I use my degree at (prior to
graduation) and can one day retire at. Well, this is a little about me, hope to hear from you soon.
I want to thank you dearly for taking your busy time out and acknowledging and viewing my resume’.
Warm Regards,
Ashlee Fountain
Ashlee Fountain
Houston, Texas 77021
**************@*****.***
Summary of Qualifications
• Gained a Front Office Specialist(Billing/Coding) Certification in 2011
• Over 14 years of experience working with customers, in restaurants, offices, and sales environment
• Over 6 years of Management and Supervision of employees and management staff
• Total of 3 years of work experience and training in the Medical Office settings
• Exceptional ability to self-teach, follow complex instructions, and complete tasks/ goals within a timely
matter
• Remarkable knowledge of the organization, punctuation and composition of business letters, reports, charts
and tabular materials receiving callers, making appointments, and detail oriented
Education
Houston Community College-
Current (as of 2014)-Business Administration
Texas School of Business-
Graduated (summer of 2011) - Medical Billing/Coding & Front Office Specialist – Certified
Channelview High School-
Graduated (May of 2003) - High School Diploma received
Skills
• Exceptional English, Math, Writing, Computer word processing skills, beginner in Spanish( taking courses)
• Strong knowledge of Microsoft Office(and all included), Electronic Transmitting, QuickBooks, Med iSOFT,
Lotus, Accounts Payable/Receivable, e-Clinical All Scripts HR& PM, Cortex Systems, EMR Encounters,
ProtoMed, and more
• Certified to work with; ICD 9&10 coding, CPT/HCPCS, processing claims, PM software, and Electronic
Medical Records, UB-04, CMS-1500, Insurance billing of ;Medicare, Medicaid, HMO, PPO, Third party
reimbursements, Tricare, Workers Compensations
• 10-key touch, type 35wpm, fax/e-fax, scanner, copier, binding, CPR-certified, and providing excellent
customer service
Work Experience
Ricoh- USA (Office Administrator /Floater) 01/13- Current till 5/05, Houston, Texas
Office duties consent in but not limited to; general receptionist, switch board operations, scanning, print jobs, binding,
mail processing, shipping & receiving, order process, supply management, coordinate travel for all new hires & Senior
staff, housekeeping, inventory, schedule and setup conferences (including video), light duty lifting, quality control and
document observation. Also had time to help assist and develop knowledgeable skills in other departments when
needed; billing, mail room/copy center, customer service.
East Regional Hospital (Insurance Processer /Billing Coder) 8/11-12/12 Houston, Texas
Processed billings to patients and third party reimbursement claims; maintained and updated supporting documentation
files and current patient demographics. Processed patient statements, post transactions, and verified accuracy of input
to reports generated. Worked with Workers Comp, personal injury, recons, LOP's, EOB's, final packaging, medical
records and status call.
Followed up on submitted claims; monitored unpaid claims, initiate tracers; resubmitted claims as necessary.
SRI (Co-Manager) 06/05-2/11, Shreveport, LA
Responsibilities for daily operations of store; Cash Handling, verifying bank deposits, Payroll, all hiring/ firing.
Inventory, paying bills, scheduling, training/ guiding, supervision of 50 or more employees, including management.
Making sure every goal is accomplished, including maintaining a 22% or lower food cost, fewer than 3% paper cost,
an avg. 22% crew & management labor on a monthly basis.
Colbert/Ball Tax Service (Independent Tax Preparer) 2004- Current (Seasonal), Houston, Texas
Certified to prepared yearly taxes, print checks, money handling, in charge of advertising, transmitted federal
information to IRS, bookkeeping, finical help advisor, provided other clerical work needed, opening and closing
operations. Weekly business bookkeeping/ balancing and distributing employees checks as well.
Salary Request
As per salary requirements, willing to negotiate an exceptional offer.
References
Doniche Doyle- Restaurant Supervisor
Ashlea Ruffin- Cancer Registrar Supervisor
Kimberly Sublett- YMCA Instructor/Mentor
Contact this candidate