Management Manager

Sunil Lakhani

*** ********* ***** ** ******* AB T2Y 4V1

Home : 403-***-**** Cell : 403-***-****

*************@*******.***

Career Focus

[pic]

Motivated & Detail Oriented Multi-Unit Business Manager with excellent

problem solving skills & developing client relations. Core focus on

successfully running a Multi-Unit Operation with managing more than

$1,000,000 Sales. Managing more than 250+ staff in various outlets.

Demonstrated ability to provide leadership in various job opportunities

with focus on health & safety systems, revenue & brand recognition

Summary of Skills

[pic]

. Multi-Unit Management

. Customer Service Skills

. Business Management Skills

. Budgeting & Planning, Implementation of Projects

. Complex Problem Solving

. Employee Pulse Tracking

. Product Management

. Value Analysis

. Quality Assurance Tasks

. Strong Leadership Skills in a diverse environment

. Completion Objective

Accomplishments

[pic]

Organizational Development

. Multi-Unit Role Management within 40+ locations & over 250+ staff with

strong focus on QC

. Hiring caliber to run an effective operation

. Contract Management with the hiring, job completion & follow-up

. In charge of Health & Safety Meetings implementation with the members

on a weekly basis with a focus on PPE & Record Keeping

. Assessed, Planned, Organized & Implemented a verified system to

increase sales & productivity

Health and Safety Management

. Hosting & training of Health and Safety Standards through weekly

meetings

. Providing support in proper implementation of a standard health &

safety meeting

. Training managers & supervisors for success in incident free operation

during their respective shifts

. Purchasing and stocking of PPE for effective usage and availability

for the team members

Client Interface & Co-Ordination

. Focus on Client-Contractor Co-ordination for effectiveness

. Managing customer interaction on a daily basis with 100% satisfaction

. Financial transactions & value analysis with multiple clients &

contractors

. Invoices & Estimates through a professional invoicing software

Branding & Product Roll-out

. Responsible for local store marketing to increase customer count &

sales

. Product launch with maximum effectiveness

. Sales Training to staff & supervisors

Training

. Staff hiring & training with the assistance of policies, procedures,

personal protective equipment (PPE) and tools provided by the company

. Staff retention

Professional Experience

[pic]

IN CANADA

Food Services Director

May 2007 to Current

Subway Restaurants - Calgary AB

. Business Problem Solver with focus on co-ordination of various

business activities on a daily basis

. Ensuring the health & safety of my staff and that of the public

. Operation Management with more than 10 staff

. In charge of conducting weekly Health & Safety Meetings with a focus

on PPE, Documentation & Follow-up

. Incident investigation and hazard assessment

. Claims management regarding WCB with execution of proper reports &

long term data analysis

. Handling profitability, labour $ control and inventory management

within a $1,000,000 operation

. Business management on a daily basis

. Managed projects like new menu roll-outs & creatives, as well as

contributed towards the proper utilization of advertising funds

. Working closely with other board members franchise advertising fund

towards proper execution of product launches every month

. Responsible towards account management, inventory management &

financial management

. Calculated, prepared & issued bills, invoices & account statements

. Compliance with Subway Franchise Agreement

Food Services Director

April 2009 to May 2011

Second Cup - Calgary AB

. Business management on a daily basis

- Managed projects like new menu roll-outs & creatives, as well as

contributed towards the proper utilization of advertising funds

- Responsible towards account management, inventory management &

financial management

- Calculated, prepared & issued bills, invoices & account statements

- Compliance with Second Cup Franchise Agreement

- Communication with customers, employees & other individuals in

answering questions & explaining information

- Basic operations on a daily basis

General Manager of Operations

February 2003 to April 2007

Wendy's Restaurants of Canada - Calgary AB

. Budgeting & Operation management (Over a $1,000,000 Sales Operation)

. Successfully running a 22 hour operation within multi-unit operation

. Hiring of staff towards the needs of shift duties & maintaining a

balance in different shifts (Over 75+ Staff - Hiring, Training &

Retention)

. Training the staff & supervisors towards CHAMPS (Cleanliness,

Hospitality, Accuracy, Maintenance, Product Quality & Speed of

Service)

. In charge of conducting weekly Health & Safety Meetings with a focus

on PPE, Documentation & Follow-up

. Incident investigation and hazard assessment

. Dealing with WCB claims

. Planned & executed special events like product launches & community

participation

. Created solutions in the areas of inventory, distribution & product

upgrades

Assistant Manager of Operations

June 2000 to February 2003

Burger King Restaurants of Canada - Calgary AB

. Ensure the proper implementation of operations with the Gold Standard

Specification

. Hiring, Training & Placement of the staff

. Performance management & appraisals of the staff including shift

supervisors

. Maintaining Food Cost vs Sales ratio to acquire maximum profits

. In charge of conducting weekly Health & Safety Meetings with a focus

on PPE, Documentation & Follow-up

. Incident investigation and hazard assessment

. Dealing with WCB claims

IN INDIA

Associate - Quality Control (Operations)

April 1998 to May 2000

B-Earth & Spire (India), New Delhi, India

. Quality Control the operations in Real Estate Management

. Managing over 250+ staff in various fields of work (Accommodation

Operations, Security Services & Logistics)

. Cost Control standards implementation

. Effective role in launching sites, site management & follow-up on QC

of operations

. Client base of top Fortune 500 companies

General Manager of Operations

April 1996 - April 1998

Pizza Hut, India (New Delhi, Noida & Agra)

. Multi-Unit Management of stores for P&L, Staffing requirements, Pizza

Hut policies & procedures, training & development of staff

. Ensure the proper implementation of operations with the Gold Standard

Specification

. Hiring, Training & Placement of the staff

. Performance management & appraisals of the staff including shift

supervisors

. Maintaining Food Cost vs Sales ratio to acquire maximum profits

. In charge of conducting weekly Health & Safety Meetings with a focus

on PPE, Documentation & Follow-up

. Incident investigation and hazard assessment

Chef Manager

Hotel Operations Management Trainee

June 1994 - April 1996

The Taj Group of Hotels, New Delhi, India (Taj Mansingh, Taj Palace, Taj

Air Caterers)

. Management trainee - Food Production

. Worked in a variety of restaurants & main kitchen

. Led a team of 6 chefs in various high profile wedding/reception/events

catering (Indoor & Outdoor)

. Menu planning & creation

. Cost management & timely management

Education

[pic]

Current Educational Enrollments

Health, Safety and Environment Certificate Program

University of Calgary (Continued Education) - December 2013 Completion

Successfully completed the following courses

. BMC 104 Health and safety Management Systems : The Basics

. BMC 197 Occupational Hygiene : The Basics

. BMC 281 Auditing of HSE Management Systems and Compliance

University of Calgary (Continued Education) - 2014 Completion

. BMC 213 Business and Leadership for HSE Professionals

. BMC 143 Hazard Assessment and Risk Management

. BMC 317 Regulations, Roles and Responsibilities for HSE Professionals

. BMC 201 Accident Theory and Incident Investigation

. BMC 295 Industrial Safety Processes

. BMC 218 Emergency Response

Bachelor's Degree in Commerce - (1988 - 1991)

University of Delhi, India

Diploma (3 Years) in Hotel Management, Catering Technology & Applied

Nutrition - (1991 - 1994)

Institute of Hotel Management - New Delhi, India

Computer Software Knowledge

MS Office Suite, QuickBooks, Visio, Ceridian Payroll System, Sage

Accounting

Professional Courses/Affiliations

[pic]

. Subway Franchise Advertising Fund Board Member

. Assistant Manager of Operations Course

. Contract Management Course

. Co-Manager of Operations Course

. General Manager of Operations Course

. Food Safety & SERV SAFE & WHMIS

. Financial Management Course

. Hotel Operations Management Trainee Course

. First Aid

. BMC 104 Health and safety Management Systems : The Basics

. BMC 197 Occupational Hygiene : The Basics

. BMC 281 Auditing of HSE Management Systems and Compliance

Contact this candidate