Sales Inside

Bruce Hines

** ****** ******, ***** ****, Etobicoke, ON, M9P 1A7

Tel: 647-***-**** ? E-mail: *********************@*****.***

Proven Veteran Business Developer/Sales Management

** ***** *****n success in sales development and product development in the

industrial products market

Successful track record in:

? Sales Group Leader ? Line and Product Development

? Inside and Outside Roles ? Pricing and contract

negotiations

? Meeting and exceeding sales targets ? increasing gross

margins

Veteran sales pro with versatility and strong leadership qualities s in

his forties and ready to make an impact in the role of sales/product

development for an established and progressive company

Professional Experience

R & R Rivet Oct.. 2006 - Nov. 2013

Inside Sales Hi Tech Technology

. A manufacturer and distributor of rivet products, this demanding role of

inside sales and purchaser of rivet products - the only inside sales

person of a $11 million company - putting in 12 hour days meeting the

demands of a North America-wide customer base including Tier 2,3

automotive manufacturers and contractors and industrial product

manufacturers and distributors.

. Process orders, customer service duties, complete quotations, daily

discussions with production manager re scheduling, prospecting new sales

leads.

. A demanding role requiring skilled technical expertise and a strong work

ethic.

. Involved expensively in warehouse duties including inventory and shipping

duties dealing with carriers for rush shipment to tier 2 automotive.

Workflanning banking commercial real esta

Robertson Inc. Sept.. 2002-.Oct. 2006

Ontario Sales Supervisor change leadership change initiatives

. Held a dual role as a Territory Manager and the Company Sales Supervisor.

The latter overseeing a busy inside sales department and working closely

with staff to increase sales through telemarketing campaign I initiated.

. Responsible for designing retail hand driver sets and power bit sets and

taking it to market across the country. This was a first ever in the

company's 100 year history as a manufacturer of premium steel screw and

driver products. Worked closely with production for building of special

items, in both China and Canadian plants.

. Exceeded company objectives through Account development.

. Responsible for implementing and enforcing company policies as well as

overseeing the inside sales department and managing an outside territory

simultaneously.

. Penetrated big box stores such as Canadian Tire, Sears, and Home Depot

etc.

. Managed all aspects of the quotes process from responding to RFP's,

managing the quote follow up process, revising quotes and reviewing

pricing schedules.

. Grew the Inside Sales from $250k to $600k in the three year period.

. Coordinate and participate in Trade Shows and be a driving force behind

improving customer product knowledge.

. Identify continuous improvement opportunities and resolve short and long

term customer concerns.

. Drive positive behaviour amongst employees and motivate them to be the

best that they can for their own personal growth as well as company

objectives.

. Excellent problem solving, organizational and prioritization skills.

. Strong inner drive to exceed company expectations and deliver top notch

results.

. Worked closely with warehousing and shipping daily to ensure prompt

delivery of goods to customers.

. Extensive involvement in 80,000 sq. ft. warehouse including shipping,

order picking, inventory, and dealing with carriers including Robert

Transport.

Infasco Division Ivaco Mar. 1984 - Sept.2002

Sales Supervisor / Sales Representative MBA change management

organizational design

. Personally grew from the ground up in North America's largest

manufacturer of steel nuts bolts and related products. Initially was

involved extensively in warehouse duties - order

picking.shipping/receiving, inventory control, folklift/materia lhandling

duties.

. Focused on driving sales and account development of industrial fasteners

once promoted to office.

. Manage all aspects of quote process from responding to RFP's, managing

the quote follow up process, revising quotes and reviewing pricing

schedules. Led the inside sales team from a young age as Sales

Supervisor.

. Responsible for penetrating key accounts, increasing sales and driving

new business by offering a rebate program to our valued customers and

prospects.

. Excellent communication and presentation skills.

. Skilled at educating and training inside sales staff to meet company

objectives.

. Excellent ability to quickly build rapport and develop long lasting

customer relationships.

. Successfully grew the busy year after year meeting company goals and

objectives.

Education and Professional Development

Completed two years of a Business Management Program at Ryerson

Polytechnic University

Completed grade 12 education at George Harvey Collegiate Institute in

Toronto

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