Customer Service Manager

CHANTELE J. SMITH

**** ****** ****** ****** ******, MD 20903 850-***-****

Email: acd0ji@r.postjobfree.com

OBJECTIVE

To obtain an administrative or customer service position in a professional working environment that will further

enhance specific core competencies.

QUALIFICATIONS SUMMARY

Highly personable Customer Service Professional with over six years of experience in data entry, accounts

receivable/payable, internet search skills, multi-line phone system operation, and general office skills with various

industries.

• Talent for identifying customer needs and presenting appropriate company product and service offerings.

• Demonstrates ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and

referral business.

• Expertise in resolving escalated customer service issues.

PROFESSIONAL EXPERIENCE

AMPCUS, INC. – Chantilly, VA December 2013-May 2014

Relocation Specialist, Contractor

• Provide regional relocation services primarily to active duty military personnel and their families.

• Conduct educational classes and workshops to support The Department of Army Soldiers and Families.

• Update and maintain information in the Military HOMEFRONT database for JBM-HH and the Pentagon.

• Assist the Relocation Readiness Program Manager with all aspects of the Relocation Assistance Program.

FIHANKRA PLACE – Washington, DC June 2013-September 2013

Community Support Worker

• Maintained regular interaction with consumers through home visits

• Provide community based referrals to resources based on the consumers’ needs

• Document each interaction with consumer and report to Team Lead and all support staff

• Assist consumers with productivity through IRP along with support staff.

SOUTHEASTERN DERMATOLOGY – Tallahassee, Florida March 2009-May 2013

Scheduler/Administrative Assistant

• Scheduled appointments for patients according to established procedures using Medinformatix (EHR)

• Supplied necessary information to patients regarding treatment services offered

• Provided referring providers with progress statistics on patients

• Maintained all patient medical records

• HIPAA and OSHA Compliance Certified

• Coordinated lunch/dinner meetings for Drug Representative presentations

• Provided assistance to Practice Manager as needed.

CAPITAL WALK APARTMENTS – Tallahassee, Florida April 2008-November 2008

Leasing Professional

• Performed duties to implement marketing plan

• Qualified and documented prospective residents

• Leased vacant units and implemented move-ins

• Provided resident services

CENTURY 21 FIRST REALTY – Tallahassee, Florida April 2006- April 2008

Customer Service Director (April 2006-September 2006)/Relocation Coordinator (September 2006-July 2007)/

Marketing/Advertising (July 2007-April 2008)

• Maintained tracking of all company generated leads

• Answered client inquiries regarding properties

• Assigned clients to agents based on criteria

• Managed all corporate and military relocations

• Oversaw all incoming and outgoing relocations

• Guaranteed proper procedures and policies were maintained until closing

• Coordinated the design and production of all advertising, print and online, direct mail and collateral pieces.

• Proficient in production and trafficking of ads, direct mail and collateral material.

CHELSEA SALON & SPA – Tallahassee, Florida 2004 - 2006

Customer Service & Receptionist

• Responsible for scheduling and confirming appointments.

• Assisted customers with inquiries about the company and products.

• Ensured proper sale of product to each client.

• Performed opening and closing financial procedures daily.

EDUCATION AND TRAINING

Department of Mental Health Training (Fihankra Place, Inc.) – Washington, DC June 2013

Certification of Completion: Integrated Treatment Working with people Co-Occurring Disorders

Sheffield School – Tallahassee, Florida 2011-Present

Area of Study: Wedding & Event Planning

Florida A&M University – Tallahassee, Florida 2000-2002

Area of Study: Biology

Friendly High School – Fort Washington, Maryland 1996-2000

High School Diploma

VOLUNTEER WORK AND ACTIVITIES

Active Member of Love & Faith Community Church; participating on Administration & Finance Department with

many duties, Florida Department of Elder Affairs – STARS Program, Tallahassee Girls Choir - GEM

Contact this candidate