Project Security

LATRISHA D.SIMMONS

**** ********** ***** • Powder Springs, Ga. 30127• ****************@*****.***• 770-***-****

Lead Enterprise Technology Engineer

Problem-Solution detailed oriented Support Specialist who has a successful track record in supporting the design of networks and maintenance of a variety system’s hardware and software packages. Decrease down time of system outages by resolving 1st, 2nd and 3rd level technical issues on 1st contact. Lead a team project that validated the importance of self-development which in-turn directly affects company growth and company objectives. This project was design to innovate and execute employee development. As a Network Security Engineer, I trained business partners and employees on Enterprise Systems. I have created technical documentation for a knowledge base database. I have written and evaluated Information Security Policies to protect company assets and Data. As a technical Lead, my responsibilities included Ensuring Reliability and Data integrity for the Company’s Network, as well as High securitHigh Security Awareness for threats/intrusions, and making sure IT stays in alignment with the business.

Core Competencies:

Network Security & system Configuration (Cisco/Juniper) / Installed and Supported Proprietary Software

Software development life cycle/System Development Life Cycle (SDLC)/Security Development Life Cycle

Data integrity and recovery/Research and Development/Cisco ASA 5500/Cisco PIX (FW-1) CheckPoint

LAN/WAN/VPN/WLAN (Wireless LAN) and WAN troubleshooting/HTML, CSS, PHP Scripts, MySQL (Tier 3)

Active Directory/TACAAS/Windows Server 2003/2008 and Exchange /SAN – Ciena Circuit 4200

Project Lead – Coordinated, Managed, Schedule, set deadlines, and delegated task and responsibilities for a Large Scale Wireless Project – WEP Elimination Project (PCI Compliance) – Lead a Team of 5

Built an access database to keep track of CISCO TAC cases, RMA numbers and Internal Ticket number.

Used Nortel network support tools to assist vendors in doing end to end testing for circuit degrades.

Track problem records on networking, software and hardware issues for Trending purpose.

Install software patches to increases Data integrity/Posted Switch installation Reports

Hands-on experience installing /configuring routers and switches and Wireless LAN controllers

Provide remote support for domestic and international customers, including Tier III support for LAN/WAN

Assisted with the implementation of ongoing Enterprise System projects/Research & Development

Proven skills to Facilitate and scribe meetings / Maintain and Secure Equipment Records

Technical Proficiencies:

Platforms/Technologies: UNIX, Windows 95/98/NT/XP2007, Linux, DOS/ Networking: BGP, EGP, OSPF, Frame Relay(MPLS), Metro Ethernet, VPN, SNA, ATM, SONETS, IDS/NIDS, Telnet, PPP, TCP/IP, TFTP, Snort, UDP, IPX, OC-1, OC-3, OC-9, T1-T3, E1-E3, DS3, VLAN and ISDN /Languages and Software: Netcol – Network Monitoring, Solar Winds admin, Cisco Network Compliance Manager, Nortel, Outlook Exchange, MS Office, Lotus Notes, Excel, PowerPoint, Word, Checkpoint Reflections, Adobe, Clarify, Cisco Pix 5500, IVR, Mystat, and Statistical application, VMWARE, Visual Basics, Visio, Access, UNIX Scripting, TCL-Terminal Control Language, SQL-Structured Query, Oracle, PIX, MBSA, Nexus 2K/3K,5K, Spyware, IIs and Network Mapper (Nmap). Java J2EE, NetBeans IDE, Juniper,JunOS, F5, Ipv4/6, InfoBlox and CLI. Hardware: Cisco Switches 3550, 3750 and 4500, Cisco routers 3810, 2800, WLC 4400/5500, Cisco 1030 WLSE, and Juniper WAN accelerators. Methodologies: ITIL, CMMI, AGILE, SCUM, SDLC – Waterfall approach, black/white box testing, Best practices for Firewalls: Juniper SRX, Proventia, ASA 5500, Nokia Checkpoint Firewall and Tipping Point.

Professional Experience

08/13- Present – Dell SecureWorks – Network Security Advisor Sr.

Support and Monitor Network Firewalls such as Nokia Checkpoint, Juniper, Cisco ASA 5500 firewalls, Proventia, SRX, and Tipping Point.

Working knowledge and support of IPS(Intrusion Prevention Systems), NIDS (Network intrusion Detect Systems), and HIDS (Hardware Intrusion Detect Systems) and i-sensors

Monitor Syslogs for Threat intrusion such as DOS, DDOS, malicious logic, sequel injections among other malwares.

View and monitor EFD – Event Flow Data for Anomalies – Trending History of Security Devices

Create Historical reports for third parties

Support and Work with high visibility clients within a dedicated team

Liaison between the Project Managers, Device Engineers and clients.

Provide support for Customers in a 24/7 Security Support Center (SOC)

Provide System upgrades and create and submit RMAs

Monitor the HIT – Health Information Technology Systems for a varied of clients/Platforms

Interpret network diagrams

Manage Small Projects and create technical documentation on Log aggregations for security Agents such Cisco ASA, checkpoint and source fire.

Work within a mixed Platform Environment ( Linux/Windows)

Read log files and interpret log files and output from executing Linux commands from the CLI.

Hands on experience Interpreting, Implementing and executing security standards such as NIST(National Institute of Standards and technology), CIS(Center for Internet Security) and NSA (National Security Agency)

Knowledgeable of IT Security Audits and Penetration Testing/ Authenticate clients.

10/07 – 08/13 – Home Depot: Atlanta, Georgia: Lead Senior System Specialist – Network Operation Center

NOC Project Lead/Wireless WEP elimination Remediation project that upgrade over 2000 stores to WPA2

Resolved WAN (MPLS, Metro Ethernet) /LAN issue at the physical layer working up to the network layer/Monitor Ciena 4200 Circuits/Familiar with turning up/down BGP Peering/Configuring ERIGP and OSPF

Wireless WAN/LAN troubleshooting for Cisco/Juniper networks/Reestablish VPN Tunnels

DNS administrator/ Installed and Supported Proprietary Software/Manage Citrix Netscalers & Load balancer

Executive PBX Support/ Voice Mail Admin/Assist in floor moves and rerouting extension

Maintain, Upgrade and Supports the Systems Infrastructure for an organization to ensure stability /reliable data transfers.

Design and Develop the System Infrastructure for IT organizations by Identifying new and existing system issues

Escalation point of contact for Tier 1 NOC, Operations, Logistic, hardware, and software associates.

Third party Vendors negotiations to ensure System Availability//Purchase Orders/Manage Small to midsize Projects

Train network/system operation employees T1, T2, T3. (On Boarding)

Created end-user training guideline Run Book for the IT systems organization/ Revise Security Awareness Policy

Provide customer support for Internal and External Employees/Provide layers 1-5 Support – OSI model/TCP/IP Layer

Budgeting and monitoring expenses - enters proper project codes to ensure the proper department budget is deducted

Produce AD-HOC reports and create Knowledge Base step action tables to resolve system issues.

Create Deliverables for IT organizations and establish a Security Policy /Awareness Documents for employee to abide by.

Install and configure/reconfigure communication devices such as Cisco Switches/Routers and Upgrade IOS.

Troubleshoot and resolve Telecommunication Circuit degrades issues with the LEC

Configure ASA 5510 firewalls, Access List, routing, and DHCP on routers and switches

10/06-10-07 – CompuCredit: Atlanta, Georgia: Information Technology Specialist/ Project Administration – Service delivery department

Troubleshoot internal and overseas Software, Hardware, Security and networking issues.

Deploy software remotely to end users system.

Help Maintain SLA by resolving problems on first contact/ ONCALL 24/7 Support

Troubleshoot Tier 1, Tier II and networking issues

Setup and maintain Windows Active Directory user and Exchange email accounts

Direct all support calls to the appropriate groups if necessary

Monitor Router and switches and send out Alerts to users when there a know outage.

Provide Training to end-user and new IT employees

Setup domestic and international new hire projects

Troubleshoot VPN problems for remote users/ Familiar with Citrix Meta-frame technology and design.

Provide wireless support for end users who are remote users.

Hardware Troubleshooting also included printers, laptops, desktop, and Thin clients

01/03 – 10/06 State Farm: Alpharetta, Ga.: Support Center Specialist/Project Coordinator - Duties:

Troubleshooting third party and proprietary Software, Hardware, and Networking Security Issues.

Administered Windows NT, 2000 and XP security.

Run issuance to workstations and servers.

Administered Outlook Exchange issues such as rebuilding, adding and deleting user profiles, add/delete delegate access, add/remove mailboxes, and setting up meetings notifications and adding global contacts.

Troubleshoot severs, routers, modem connectivity issues to verify data transfer and data integrity.

Served as a liaison between Business Partners and the coordination group and Vendors

Set up dispatches, ordered new and replacement equipment

Coordinate and Lead Team projects – To help Motivate and Encourage associate

Training employees and business partners on Enterprise systems and participated in Mentoring programs

Facilitate and scribe meeting / ONCALL 24/7 Support

Run CAT 5 cables to prepare for server migration

02/01- 07/02 Equant: Marietta, Ga.: Network Support Analyst - Duties:

Troubleshooting-networking connectivity issues on Frame Relays, x.25, .x28, PPP, and ISDN connections.

Maintain network architecture and infrastructure

Resolved Cisco router, switches and server configuration problems via Telnet remotely, viewing IP Routes, router status, Protocols and verifying switches and servers’ configurations.

Performed end to end testing with the local Telco for T1 and T3 circuits

Analyzed network load balances and monitor network/server capacity and performance.

Assisted client in upgrade their network to assure faster and reliable Voice/Data transfers.

Analyzing router configurations and add/remove routes and protocols, and using the CLI and do trace routes to help manage network traffic and monitor connections.

Recovered down systems by view alarms, verify that connections are stable, and view Frame Relay components such as DLCI, LMI, PVC’s, and view CRC error to get to the root of the problem.

Responsible for troubleshooting Network congestion caused by high utilization.

12/98 –11/00 - Automatic Data Processing: Alpharetta, Ga.: Technical Support Analyst - Duties:

Responsibilities for troubleshooting software and hardware problems.

Installed software patches to resolve software bugs. Assisted clients with data recovery/back- up using UNIX.

Used TCL to run a variety of reports, analyze client-server systems and customized application.

Documented software bugs using a defect tracking system.

Built an employee training report/ Installed and Supported Proprietary Software

EDUCATION AND CREDENTIALS

Southern Polytechnic State University: (MSIT) Master’s Degree in Information Technology Graduated Dec. 2013. Georgia Southern University: BS in Psychology and Applied Sociology Graduated: June 1996, GPA 3.66 Chattahoochee Technical College: B.A degree in Information Security Graduated: December 2011, GPA: 3.5

Professional Training and certifications CCNA – Certificate of completion on Cisco Certified Network Associate Class/ITIL – Certificate of completion PROFESSIONAL AFFILIACTIONS AND REWARDS/ Officer – Toastmasters Club/ Awards– Speaker of the Month My Professional IT Toolkit - https://sites.google.com/site/latrishasimmonsit7833/ REFERENCES (Available Upon Request)

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