Technician Software

Darrell Pretlow

Morrisville, NC

*******@*****.*** - 919-***-****

An accomplished Electronics Technician with more than 12 years of experience in challenging corporate

environments.

Skills Summary:

• Technical Support

• Windows NT, XP, Vista, Windows 7, MS Office

• LAN/WAN Technology

• DNS, DHCP, WLAN, VPN

• Sophos, McAfee and other Antivirus Software

WORK EXPERIENCE

Manpower - February 2014 to Present

Assembling i-Cloud storage units

Time Warner Cable - September 2006 to October 2013

Provide level 3 user support in Windows environment including monitoring system performance, applying

software and operating system upgrades, performing back-ups, maintaining user database virus protection,

and work to develop and enforce security policies.

• Analyze difficult technical issues and provide resolution for the customer

• Troubleshoot systems-related issues including password administration, network access, printing problems

and general assistance with a variety of software and hardware related issues.

• Prepare and maintain network and procedural documentation while improving the system with hardware/

software upgrades and automation integration.

Clemens Electric - El Cajon, CA - June 2004 to August 2006

Maintenance and repair in commercial environment

United States Navy San Diego, CA

Sonar Technician

- October 1994 to November 1997

Maintenance and troubleshooting of ships sonar system; operate digital electronics system and acoustic

analysis for underwater sounds. Shipboard firefighting, security assurance, CPR/first aid.

Contact this candidate