Jin Jin
**** **** *** **, **** *** 206-***-****
Mercer Island, WA, 98040 acd0ck@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Solid academic background, strong technical skills and rich experience s in data project
Result-oriented, curious minded, teamwork and quick learning capability
Skills & Expertise:
Data Integration: Excel, SSIS, Oracle SQL, Teradata
Data Analysis: Excel Solver, SSAS, SPSS, SAS, R, SAS Enterprise Miner
Data Modeling: Clustering, Classification, Prediction, Association, Text Mining
Data Reporting: Power Pivot, SSRS, Tableau, Power Point, SharePoint
Others: HTML, Java, Adobe Creative Suite
WORK EXPERIENCE
Senior Data Analyst, CS Operational Insights, March.2014– Present
T Mobile USA, Inc., Bellevue, WA, 98006
Fully understand of Customer Service, Marketing and adjacent areas
Proactively identify the opportunity to improve customer experience and reduce cost
Independently provide analytical support to solve complex business problems
Initially lead cross function projects to implement solution
Present strategy recommendation to executive sponsors (including VP level)
Data Analyst job duties
Data Analyst, CS Operational Insights, July.2012– February.2014
T Mobile USA, Inc., Bellevue, WA, 98006
Developed statistical models to predict customer behavior and to forecast their risk
Performed A/B testing and scoring analysis to optimize campaign effectiveness
Established and monitor key performance metrics for campaigns
Created user-friendly and visualized dashboard and reporting portal
Built automated ETL procedures for data flow automation
Presented strategy recommendation to leadership team
E-commerce Intern, June.2011– December.2011
PEMCO Insurance, Seattle, WA, 98109
Provided development, maintenance and update on internal and external websites
Monitored web traffic and conducted basic web analytics on user behavior
EDUCATION
Certificate Program in Data Science, expected June.2014
University of Washington, Seattle, WA
Master of Science in Information Management, GPA: 3.75, June.2012
University of Washington, Seattle, WA
Bachelor of Science in E-Commerce, GPA: 3.7, major GPA: 3.9, June.2010
Nanjing University of Science and Technology, Nanjing, Jiangsu Province, China