Manager Front Office

Imran Ahmad

Address : C/** Sec- * Phone :+91-828*******

Rohini New Delhi, +91-967*******

110085 India E-mail : **.*************@*****.***

Objective To have a bright career in the Hospitality Industry by seeking association with an

organization of repute and render sincere services to contribute towards

organizational goals and personal enhancement of knowledge and experience.

Summary of Xth Sanjay Gandhi I C Hidayatpur Afjalgarh

qualifications U.P. Board

(Science with math)

In 2007

XIIth H.C.M. Inter college Kashampur Garhi Afjalgarh

U.P. Board

(Science with math )

In 2009

BSC Hospitality F C I Institute of Hotel Management Dehradun

(Punjab Technical University )

In 2012

Currently working with The Crowne Plaza New Delhi, rohini As a Front Desk

Current Profile Officer from May2013 till date.

Experienced in handling Cashiers, Reception, Bell desk, Business Centre since

Ensure compliance with standard operating procedure, norms and systems to

enhance guest satisfaction and safety

Handling group movements, room allocation, taking smooth check in, and check out.

Driving the upsell of the team Members and enrolling guests

Ensuring maximum customer satisfaction by closely interacting with in-house and

potential guests to understand their requirements and customizing the services

accordingly.

Developing and implementing procedures and control systems for maintaining

quality standards.

Assist the daily operations and efficiently handle Reception, Cashiering, Guest

Relations, Telephones, Bell Desk, and Concierge.

Being as a Part of Front Office Team Contributed to the Best Levels in Carrying out

of Major Assignments.

Gain Extensive Face to Face Guest Interactions leading to Building up Good

Relation & Projecting Good Image of Company.

Take Proper Check-In & Check-Out & Maintaining SOP of Hotel.

Helping New Staff Settle In, Training them on Products.

Working at Opera Software, and Worked at IDS

Worked with Iris hometel New Delhi a part of Sarover hotels Group as a front office

assistant from Oct 2012 till may 2013.

Previous experience

Successfully completed Industrial Training from Crowne Plaza, Rohini New Delhi

a part of IHG Group of hotels Since 24/04/2012 to 24th Sept. 2012.

Actively Participated in Major Activities Held at Hotel at Various levels.

Achievements

Got the Appreciation Letter Directly from The Human resours Manager of Crowne

plaza hotel New Delhi Rohini ( IHG Group )

Languages Known English, Hindi, Urdu

Interests Cricket, Reading, Travelling

April 20, 1993

Date of Birth

Father’s Name Mr. Kayamuddin Ahmad

Indian

Nationality

Date:-

Signature:-

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