Customer Service Manager

OBJECTIVE:

Seeking a position where my strong Administrative and Customer Service

background will be utilized.

SUMMARY OF QUALIFICATIONS:

. Over 10 years experience in Office Administration at an Executive

Level.

. Possesses excellent problem solving skills.

. A self-starter, innovative, good humored and enthusiastic individual

able to work in pressured environments.

. Confident and poised in interactions with individuals at all levels

and backgrounds.

. Detail oriented and resourceful in completing assignments, with the

ability to multi-task effectively.

. Excellent communication skills. Several years Executive Reception

experience

. Strong computer skills: MS Word, Excel, PowerPoint, Outlook.

. Ability to maintain composure and work efficiently in a fast paced

environment.

WORK HISTORY:

Office Administrator / Receptionist

March2014- April2014

ST. CECILIA ELEMENTARY SCHOOL (Internship)

. Collaborated with team members with effective oral and written

communication skills.

. Worked on Board specific programs, e.g. Trillium, Tracks, Purchasing

Software.

. Handled the reception duties e.g. Late Slips to the students,

assessing during injuries and giving first aid.

. Sorted of mail and distributed communication flyers to students.

. Communicated with the parents and teachers about student related

issues.

Packer

December 2012 - October 2013

Breadko nATIONAL bAKERY

Counted the appropriate number and quality of pitas to be bagged.

Ensured that the pitas are packed to the proper specifications and are facing the

appropriate direction.

Placed the bags properly for sealing and placing the appropriate amount of bags in

each tray.

Personal Assistant

June 2008 - April 2010

Emirates NBD

Conducted research, compiled data and prepared documents for consideration and

presentations of the international department which resulted in completion of

successful board meetings.

Used discretionary skills when handling confidential information of client's

financial records.

Scheduled, coordinated and managed meetings and the General Manager's calendar.

Prepared meeting requisites, set-up boardroom, arranged catering for business

meetings and conferences.

Personal Assistant Cum Sales Coordinator

May 2006 - May 2008

AFRICAN & EASTERN NE BVI Ltd

Co-ordinated travel arrangements for all international heads working out of the head

office.

Created a mailing list for sending out company promotional letters.

Provided helpful and timely assistance to customers, successfully meeting their needs

and resolving concerns.

Responded to inbound calls from customers.

Secretary / Front Office Executive

December 2002 - April 2006

INTEROCEAN SHIP REPAIRS L.L.C

Provided exemplary customer service to all clients.

Handled the telephone system at the main reception area.

Managed internal and external mail as well as courier service.

Effectively dealt with client queries and problems, provided assistance as needed.

Front Office Executive

January 1999 - December 2002

INDIAN MARKET RESEARCH BUREAU

Pro-active and detail oriented when handling clients calls and issues.

Operated telephone switchboards and systems to advance and complete connections,

including those for local, long distance.

Answered incoming calls, provided information, transferred calls and took messages

as necessary.

Performed clerical duties, such as typing, proofreading, accepting orders,

scheduling appointments and sorting mails.

EDUCATION AND CERTIFICATION:

Office Administrative Co-op Brian J. Fleming ALC Mississauga, 2014

Program Ready 4 Rescue ON 2014

CPR & Automated External Brampton ON

Defibrillation (AED)

Microsoft Excel & PowerPoint ExecuTrain Dubai UAE 2006

Course

High School St Andrews College Mumbai India 1995

References available upon request

Contact this candidate