Customer Service Manager
Resume:
ELAINE OWEN
** ********* *****, **** *****, ON L*L 1N8 905-***-**** ************@*****.***
OBJECTIVE
Seeking an employment opportunity that will allow me to apply my skills and knowledge I have developed through
my experience.
KEY QUALIFICATIONS
.
Analytical thinking, decision making and problem solving skills.
Strong written and verbal technical communication skills.
Excellent organizational and effective time management skills
Strong attention to detail and able to work under strict deadlines.
EMPLOYMENT EXPERIENCE
ISO NATIONAL CLEANING SOLUTIONS November 2013 to March
2014
ISO National Cleaning Solutions is a 100% Canadian privately held company. Our mission is to provide a single source solution
to national Canadian companies for their cleaning products and related equipment needs.
Administrative Assistant
New Account Initial Survey, Analysis and product cross reference
Reports – Monthly, Quarterly, Yearly ISO report requirements, ISO Customer
and Vendor requirements and Sales Analysis
Update monthly usage reports for Clients
Partners Product Code Cross Reference
BLACK & McDONALD LIMITED August 2002 – August 2013
Black & McDonald Limited is an integrated, multi-trade contractor providing electrical, mechanical, utility and maintenance
services to government, industrial, commercial and institutional markets.
Office Administrator- August 2005 to August 2013
Ensure the security and confidentiality of all information managed by the Corporate Services Group
Designed and implemented the processes for the Information Technology department’s work order system,
purchasing system,contract management and renewal systems, warranties and inventory systems for entire
company with oversight by IT Manager.
Purchase all company issued computers, servers and printers and peripherals.
Work with contractors on the installation and configuration of office systems.
Manage software purchases and maintain licenses for all offices.
Asset management for entire company
Greeting visitors and clients.
Assist and promote the Continuous Improvement Team as a Regional Improvement Coordinator.
Managed office functions functions such as:
o Filing, organizing and tracking documents
o Distributing mail, internal and external
o Managing office supplies
o Coordinating meeting/training sessions and appropriate signage
o Meeting/training room calendaring
Attendance monitoring for the CSG
Vehicle GPS management for entire company.
Cell phone management for CSG and corporate personnel.
Single point of contact for office operations, shipping, room bookings, mail and courier services, catering for
events and training sessions.
Receptionist- August 2002 August 2005
Greeting visitors and clients
Answer all incoming calls
Shipping documents when required
Assist Accounting department when required
Room bookings
Knitty Gritty January 2002 – August 2002
Knitty Gritty was a sportswear manufacturer for Roots, La Senza retail stores.
Senior Account Manager
Process incoming orders, order materials for manufacturing garments
Work with clients and suppliers to complete orders on time
Deal with all company correspondence.
Source new suppliers and set up accounts
Work with transport companies for delivery of goods
Set up schedules with suppliers to meet deadlines
The Accolade Group September 2000 – December 2001
The Accolade Group is a premiere printing and embroidery business that supplies both retail and marketing companies across
Canada.
Customer Service Representative
Process incoming orders, computer input, coordinate with various departments for job completion
Answer incoming calls and emails
Work with clients to proof samples and finished goods
Coordinate with shipping department for delivery of orders in a timely manner
Plain & Simple Sports & Promo Wear June 1994 – January 2000
Supplying promotional merchandise and uniforms and apparel North America wide for 20 years
Production Manager
Process incoming orders, computer input, coordinate with various departments for job completion
Trouble shooter for suppliers and shipping department.
Work with client and suppliers daily for scheduling of delivery of orders on time
Work with Sales Representatives to attain quotes and costs and samples if needed
SKILLS AND EDUCATION
2007 & 2010
PROFICIENT IN MS OFFICE
PROFICIENT IN ADVENT PLUS SERVICE DESK
PROFICIENT IN ACTIVE DIRECTORY
– CURRENT
WHMIS CERTIFICATE WITH HANDLING OF DANGEROUS GOODS
– CURRENT
CPR FIRST AID CERTIFICATE
– GRADE 12 DIPLOMA
UXBRIDGE SECONDARY SCHOOL
– E.C.E. PROGRAM – 1 YEAR
CENTENNIAL COLLEGE
– SPANISH - 1&2
DURHAM COLLEGE COMPLETED LEVEL
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