Sales Customer Service

Patricia "Jill" Whitman

713-***-**** Cell

979-***-**** Cell Hm.

***********@*****.***

Summery:

Expertise in Big Box retail with a high emphasis on Customer service,

Proper inventory control, Shop-able Merchandising, Driving sales, Associate

Training, Retention and Promoting, Safety and Controllable Profit,

Extensive knowledge of Matrix Reports, Internal Auditing, Administrative

Reports and POS Systems. New Store build out, Closing store liquidation.

Experience:

Joann's Fabrics and Crafts, Bryan, TX. 10/2012 to Present

Store Manager,

Oversee all store Functions including Sales, Inventory and payroll to

ensure proper Store Operating Procedures. Responsible for daily cash

audits, merchandise counts, receiving, Interview, Hire, Train, Schedules,

cashier reports, UPT, Productivity, Sales goals, Planning, special orders

and Customer training classes.

Burlington Coat Factory, San Antonio, TX. 10/2011 to 04/2012

Operations Manager, Oversee all operations

of discount merchandise establishment with an annual $15 million in sales.

Responsible for scheduling, cashiers, cash audits, cash balances,

receiving, receiving productivity and merchandising, maintainence,

facilities, hiring, training, matrix reports, store reports, store signage,

loss prevention and customer service.

P.J's T's, Texas 02/09 to 07/11

Owner

Prior to closing the last Steve and Barry's location I aquired a very large

quantity of Graphic T-shirts from the liquidators (Hilco Liquidation co.) I

have marketed and sold the T-Shirts through various outlets. Sporting

events, County Fairs, Trade Shows, schools and the internet.

Steve and Barry's, Houston/College Station, TX 04/05 to 01/09 (out of

business)

Store Director,

Maintained and directed all store operations including the sales and

services of retail apparel and accessories with an annual $5.5 million in

sales. Upon taking over the College Station Location, The standings with-in

the Company went from the bottom 25 to the top 5 with-in two months. This

was achieved through driving sales and profit by offering phenomenal

customer service, Shop-able merchandising, proper inventory control and

associate training. Responsible for payroll, cash drawers, bank deposits,

company reports, inventory control, associate promotions, sales goals,

merchandising and planning. Consistently received bonus and awards for

Visual and Loss prevention audits. After closing down the College Station

location I was retained to close additional locations.

Linens N Things, Houston, TX. 07/00 to 03/05

General Manager,

Retail sales of Home, Bath and Kitchen accessories. Oversaw all store

operations. Responsible for hiring, training, merchandising, inventory

levels and establishing sales goals. Administratively maintained all P&L

controllable expenses, cash balances, cash drawers, bank deposits and

insured policy and procedure adherence.

Corporate Computer Enhancement & Training, Houston, TX. 03/93 to 05/00

Sales Manager,

Established training programs to fulfill the required Computer skills

necessary for companies. Negotiated contracts and monitored on site

training classes for proper instruction. I was elevated To Sales Manager

bringing to the company 50% of total sales. Interviewed, hired and trained

sales representatives to insure sales goals were attained.

Weatherford College Psychology / English Literature

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