Customer Service Administrative Assistant

ANNISHA BASCOMBE

**-** ******** ****** *******, ON M4J 1A5 647-***-****

***************@*******.***

ADMINISTRATIVE ASSISTANT

HIGHLIGHTS OF QUALIFICATIONS

. 7 years' experience in developing a professional rapport with new and

existing customers

. Able to provide general administrative/ clerical support to staff

. Strong customer service skills: diplomatic and patient

. Highly organized, able to multitask and capable of working under

pressure

. Courteous phone etiquette :Strong interpersonal and communicational

skills

. Proficient usage of English language: speak, read & write

. Superior usage of Microsoft Office: Word, Excel, PowerPoint, Outlook

. Able to prepare and edit correspondence/ reports: distribution of

information packages

. Trained Functional experience using AS400, POS, QUORUM, and ADP

Systems

. Team player and Self-motivated; energetic and punctual

. Fast learner, adaptable and flexible employee

RELEVANT SKILLS

ADMINISTRATION:

. Provided excellent technical support over the phone and handled

difficult situations in a professional and kindly manner with follow

ups via email when requested

. Answered questions about different products of interest and directed

customers to different departments

. Courteously conducted and transferred 300+ calls daily on switchboard

to the correct department

. Ensured the work area was clean and tidy at the end of day

CUSTOMER SERVICE:

. Efficiently dealt with irate customer complaints

. Hospitable success in the up keep of clients during long wait periods

. Took orders and accepted payment from customers by method of cash,

debit and credit

. Assisted with the preparation of food, distribution and handling

. Attended to clients' needs; consistently and diligently put clients

first

EMPLOYMENT EXPERIENCE

Sales Reception Coordinator

City Buick Chevrolet Cadillac GMC (2014)

Crew Member

McDonalds (2013)

Peer -Tutor Secretary

Humber College

(2012)

Customer Service Rep

Coresential (2011)

Hostess - Part Time Milestones Restaurant (2008 - 2010)

Pharmaceutical Assistant - Co-op Placement Shoppers Drug Mart Pharmacy

(2008-2009) Sitel(2008 Bell

T.V(2008)

Sales Associate- Seasonal Sears Yorkdale (2008)

VOLUNTEER EXPERIENCE

Secretary Assistant Carleton Village Public School (2006 - 2007)

Volunteer Assistant Davenport/Perth Neighbourhood Centre (2003 - 2006)

EDUCATION

Criminal Justice Degree Program Humber College

Contact this candidate