Operations Expert
Resume:
Daniel Paul Munoz
**** ******** ** #*, ****** Co. 802**-***-*** 5635 ************@*****.***
Objective Looking to obtain a career in which I can create a better image for the company
by offering an in depth, personally tailored experience to our customers and
workers.
Experienc Operations Expert
May 2011 - October 2013 WellPoint - Anthem Blue Cross and Blue Shield
e
Denver, Co
Improved 2012 - 3rd and 4th Quarter Customer Satisfaction Surveys by
4% helping the department meet Quarterly goals.
Increased customer satisfaction surveys by introducing a new call flow
for representatives to use.
Took over and redesigned the returned mail system for member’s bills
and other returned correspondence. Reduced automatic cancellations by
25% and alleviating customer abrasion.
Created a DOS based system in order to reduce call time by improving
the company’s note keeping system.
Handled escalated calls and assisted with floor help for new trainees.
Created company “Help Documents” for future reference regarding
complicated issues and troubleshooting customer’s issues.
27 Recommendations from members including 2 written letters of
commendation.
Server
July 2010 – March 2011 El Azteca, La Junta, Co
Improved dining room ambiance by incorporating traditional Mexican music
and displaying more traditional decorations throughout the restaurant.
Rearranged tables in order to accommodate customers more comfortably.
Created new menus for the business.
Helped to create new dishes for the menu and incorporated a weekly special
which was expanded to a daily special. Increasing revenue.
Sushi Chef
September 2009 – July 2010 MoMo’s, Pueblo, Co
Improved dining room ambiance by finding and displaying more
traditional Japanese decorations throughout the restaurant.
Helped open second location in Pueblo West, Co. Set up sushi bar,
handed out flyers to new opening, contacted newspaper to get press
coverage, created daily special menu,
Created several new sushi rolls for the menu as well a several new
Daniel Munoz
1579 Franklin St #3, Denver Co. 80218
appetizers. One roll is named after myself.
Sent out new free appetizers to customers in order to receive feedback
on their tastes and palate. Allowing us to tailor our free “Chef’s Choice”
appetizers for our customers in the future.
Patient Care Advocate
January 2008 – January 2009 Express Scripts, Inc., Pueblo, Co
Improved quality satisfaction for patients by doing all work nessecary for
them within one phone call.
Ordered refills for patients.
Tracked and called patients back regarding shipped orders.
Customer Service Representative
March 2006 – December 2007 Holden Marketing Support Services,
La Junta, Co
Assisted customers with return of products.
Placed orders and assisted customers with product information.
Assisted customers with technical support.
Greenskeeper
March - October of 2006 and 2007 La Junta Municipal Golf Course,
La Junta, Co
Maintained golf course grounds (mowing, raking sand traps, etc).
Setting pins and tee boxes for everyday play and tournament play.
Aerated and sanded greens.
Education Western Governors University, Salt Lake City, UT
August 2010 – January 2012
Interests Golfing, Outdoors, Science, Psychology, Problem Solving, People
Reference Kimika Tolliver
s
Angel DeMilt Sifuentes
Denise King
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