Customer Service Project Manager

Michele Robinson

*** ********* ***** ****

Ajax, Ontario, L1S 3K8

905-***-**** (Home) 647-***-**** (Cell)

*******-*********@*******.***

OBJECTIVE

Receptionist with AECON.

HIGHIGHTS OF QUALIFICATIONS

• 10+ years of experience in administrative and customer service related roles.

• Excellent customer service skills.

• Positive and friendly attitude.

• Ability to multi-task in a face paced environment with strong organizational skills.

• Excellent verbal, written, communication and interpersonal skills.

• Excellent command of the English language.

• Experience with multi line & PC related phone systems (i.e. Meridian, Nortel, Cisco).

• Typing speed of 60+ wpm.

• Close proximity to job location.

COMPUTER SKILLS

• Knowledge of Microsoft (MS Office: Word, Excel, Outlook-2007/2010), Adobe Acrobat.

• Experience in computerized accounting software (i.e. Deltek Vision, Sage Timberline).

• Knowledge of Internet based applications (i.e. Search Engines, Social Media).

EMPLOYMENT HISTORY

Administrative Assistant, WSP GROUP (Formerly Genivar), Municipal Infrastructure,

Markham, Ontario (2013)

• Assisted engineers and other administrative staff with projects and proposals.

• Ran weekly proposal and prospect reports.

• Attended bi-weekly marketing/administration meetings.

• Took and prepared minutes for monthly GTA Infrastructure meetings.

• Processed, scanned and registered drawings for Engineers. Submitted for review.

• Collated and bound various reports, specs and drawings.

• Provided reception relief (lunches, vacation, sick days, bathroom breaks).

• Responsible for sending out and receiving/distributing couriers (i.e. FedEx & Purolator).

• Assisted with catering for business meetings and lunch and learns.

• Assisted with archiving documents for offsite storage.

• Responsible for updating, revising and correcting CV's for Engineers and Business Unit

Leaders.

Michele Robinson (Page 2) *******-*********@*******.***

Accounting Assistant, WSP GROUP (Formerly Genivar), Finance, Markham, Ontario (2012-

2013)

• Received cheques and coded according to business segment.

• Made copies of cheques, ran tape and prepared deposit for the bank.

• Set up promotional projects and provided project number to the project manager.

• Processed and approved weekly expense reports for employees in the Environmental

Group.

• Provided reception relief (lunches, vacation, sick days, bathroom breaks).

Receptionist, WSP GROUP (Formerly Genivar), Markham, Ontario (2009-2012)

• Greeted visitors, vendors and clients in a professional and friendly manner.

• Maintained busy switchboard (Cisco System) (500+ employees).

• Processed incoming mail and couriers, prepared outgoing mail and arranged couriers.

• Organized meetings, booked boardrooms and assisted with event planning.

• Ordered office and kitchen supplies and ensured supply rooms were organized and

stocked at all times.

• Requested all visitors to sign in and assigned visitor badges.

• Maintained and updated company extension list (Excel spreadsheet) and emailed to

employees once a month.

Site Clerk, SAFEGUARDS TECHNOLOGY, OPG Darlington, Bowmanville, Ontario (2008)

• Processed Nuclear Security applications for new employees (skilled trades).

• Distributed training material to new employees (skilled trades).

• Answered incoming calls and other general office duties as needed.

Receptionist, CROSSBY DEWAR, Pickering Ontario (2004-2008)

• Maintained busy switchboard (500 + employees).

• Opened and distributed daily incoming mail.

• Maintained and updated company extension list (Excel spreadsheet).

• Opened and distributed incoming couriers.

• Assisted with event planning.

• Used general office equipment on a daily basis (i.e. fax machine, photocopier).

• Assisted Accounts Receivable Department with their daily reports (data entry).

• Ordered office supplies.

• Managed cell phone accounts for all employees (office and site) and upgraded/ordered new

hardware as necessary.

Michele Robinson (Page 3) *******-*********@*******.***

EDUCATIONAL BACKGROUND

West Hill Collegiate Institute

High School Diploma (Grade 12)

Durham Board of Education

MS Word Foundations Workshop (May 2013)

MS Excel Foundations Workshop (July 2013)

VOLUNTEER ORGANIZATIONS

• The Humane Society of Durham Region

• The Canadian Cancer Society Relay for Life

• Member of CANWARN (Environment Canada)

• Homeward Bound Rescue (Newcastle, Ontario)

HOBBIES AND INTERESTS

• Reading, Fitness and Nutrition, Severe Weather, Photography, Hockey, Baseball, Golf.

REFERENCES

• Available upon request.

Contact this candidate