Customer Service Years Experience

Lisa Angell

Executive Administrator

Coventry, CT

****.*******@*****.*** - 860-***-****

Highly organized and detail-oriented Administrator with more than 20 years experience

supplying thorough, organized administrative support to senior executives. Technically-adept

assistant with advanced knowledge of MS Office Suite and experience creating Excel databases

and PowerPoint presentations for top executives.

WORK EXPERIENCE

Executive Administrator

United States Army - September 1989 to September 2013

Connecticut; Massachusetts; New Hampshire

• Answered and quickly redirected up to 100 calls per day

• Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.

• Created detailed expense reports and requests for capital expenditures.

• Ordered and distributed office supplies while adhering to a fixed office budget.

• Coordinated domestic and international travel arrangements, including booking airfare,

hotel and transportation.

• Directed guests and routed deliveries and courier services.

• Answered and managed incoming and outgoing calls while recording accurate messages.

• Greeted numerous visitors, including VIPs, vendors and interview candidates.

• Organized all new hire, security and temporary paperwork.

• Assisted with event planning, including associated travel and logistical arrangements.

• Assessed urgency and priorities before accepting or declining appointments and meetings with the

Commander.

• Screened all visitors and directed them to the correct employee or office.

• Oversaw daily office operations for staff of 35 employees.

• Entered numerical data into databases in a timely and accurate manner.

• Scanned documentation and entered into the database.

• Produced monthly reports using advanced Excel spreadsheet functions.

• Documented and processed classified materials.

• Supervised the work of 33 team members, offering constructive feedback on their work

performance.

• Monitored timelines and flagged potential issues to be addressed.

• Defined clear targets and objectives and communicated them to other team members.

EDUCATION

Associate of Science in Accounting

Cazenovia College - Cazenovia, NY

1989

Cazenovia College

ADDITIONAL INFORMATION

SKILLS

• Professional phone etiquette • Spreadsheet management

• Database management • Report analysis

• Customer service-oriented • Project planning

• Accurate and detailed • Appointment setting

• Excellent planner and coordinator • Works well under pressure

• Pleasant demeanor • Flexible

• Conference planning

Contact this candidate