Sales Representative
Resume:
Teddy Perez
**** ****** ****** *****, *** York 10453
*****.******@*****.***
CAREER SUMMARY
Senior Account Executive with significant account management experience in
complex sales and service. Learning International- sponsored training in
Quality Service Skills and Rep Observation Coaching. Effective
communication and interpersonal skills used in leveraging new and existing
client relationships. Strong solution sales approach using relationship
building strategies. Expertise in:
Telecom- technologies, products, sales and applications Business
Development
Project Management Sales and Service
Management
QUALIFICATIONS & SKILLS
Proven success in an Automatic Call Distribution call center as a top-ten
rep, regularly handled fast paced emergency situations as an
Implementation Specialist and was called on to spearhead all-hands-on-deck
projects in implementing high-capacity circuits, managed over 60 large
enterprise-level accounts in the Philadelphia area, developed small to
medium size business relationships in assigned Manhattan and Queens
territories via heavy cold calling and pavement canvassing while
effectively networking with local businesses, business improvement
districts and community organizations, sales probing and closing
techniques, identifying pressure points, proposal writing, product
presentation, sales pipeline and funneling on a 30-90 life cycle, attended
Chamber of Commerce business card exchanges and after work events in
furthering my network contacts and consistently following up on existing
and newly acquired clients
WORK EXPERIENCE
1 REGAN AND ASSOCIATES, INC October 2011 - February 2013
2 Campaign Communicator
. Informing and educating credit union members on proposed charters
changes from a credit union to a bank
. Handling contentions while answering inquiries on membership impact to
a charter change
Making membership targeted calls daily while exceeding daily target
dials of 400+ members
Working on major credit union charter changes to include Technology
Credit Union and HaborOne Credit Union
6 ONE COMMUNICATIONS November 2007 - October 2009
7 Senior Account Manager
. Successfully completed intensive 2-week telecom pre-employment
training with a 92% final grade
B2B sales of fiber optic and network services including integrated
solutions (voice/data/Internet)
Daily cold calling achieving 200 dials daily and minimum of 5
appointments set weekly
Door-to-door promotion of One Communications product suite in assigned
territory to new and existing clients
Initiated and maintained strategic relationships with network
partners (Avaya, Nortel,)
Partnered with account teams ensuring successful implementation of
solutions ordered
VERIZON COMMUNICATIONS January 1995 - June 2007
Inside Sales Representative;
Major Accounts Representative
Business Development Manager
Implementation Sales Specialist;
. B2B sales of fiber optic and network services including integrated
solutions (voice/data/Internet)
. Increased market penetration in prospecting for new business and
upgrading existing accounts
. Initiated and maintained strategic relationships with vendor
specialists (Cisco, Avaya, Nortel)
. Negotiated and interpreted network service agreements during customer
premise negotiations
. Served as Single Point of Contact (SPOC) for vendor issues related to
installed/turned-up circuits
. Managed project work flow from assignment, design, implementation
and installation of high capacity circuits
. Escalated along managerial lines in ensuring order accuracy with
circuit implementation
. Billing and invoice itemization analysis
. Coached and mentored newly hired call center reps to achieve monthly
objectives
. Recognized top-seller (125%) for revenue and units sold among 400+
inside sales reps
. Provided billing/order/collection analysis for Bilingual clients in
high volume call center
EDUCATION
Binghamton University (SUNY)
1990- 1992 English-Rhetoric
Chairperson of the Inter-Cultural Awareness Committee
Student Association Executive body member
Student Association of the State University (SASU) Delegate-at-Large
Candidate for Student Association President
Latin American Student Union (LASU) Executive body member
Hunter College
Fitness Instructor Certification Program
September 2013 - Present
PROFESSIONAL/COMMUNITY AFFILIATIONS
Hispanic Support Organization (HSO-Verizon Communications)
Bronx/Queens Chamber of Congress
Bronx Community Boards 1, 5 and 9
Queens-Sunnyside Business Improvement District
Bronx Overall Economic Development Corp (BOEDC)
Office of the Bronx Borough President
Salvation Army (Volunteer) Nov. 2010 - Sept. 2011
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