Customer Service Process Improvement

A. Sloan Becher

**** ******* ****.

Des Moines, IA 50311

Phone: 920-***-**** Email: ***********@*****.***

Education

Drake University, Des Moines, Iowa

Bachelor of Science in Health Sciences, Clinical and Applied Science

Expected Graduation: May 18, 2014

Experience

Intern: Cardiovascular Service January 2014-present

Mercy Medical Center, Des Moines, IA

-Worked on process improvement projects in accordance to Six Sigma

-Created process improvement flow charts and procedure protocols

-Worked on the hospital’s Phase 4 Chest Pain Certification Application

-Audited patient charts for data compilation

Intern: Cardiac/Pulmonary Rehabilitation and Prevention August 2013-January 2014

Mercy Medical Center, Des Moines, IA

-Lead cardiac and pulmonary health education classes

-Work with cardiac and pulmonary rehab patients to promote healing

-Monitor patient’s vitals and assist during exercise classes

CNA/ Resident Assistant May 2013-September 2013

Appleton Retirement Community, Appleton, WI

-Provided dependable and compassionate care to elderly residents

-Assisted with many activities of daily living (meals, bathing, transportation, social activities)

-Built relationships with residents and helped them feel at home

-Learned to work collaboratively and efficiently as a part of a large nursing team

Volunteer Work

VIDA Free Clinics, Nicaragua May-June 2012

-Served underprivileged individuals in rural Nicaragua

-Learned to work effectively as a team in difficult situations

-Learned to communicate with people from different cultures/backgrounds

ChildServe of Iowa, Johnston, IA August 2013-current

-Promote and Support patient’s rehab and exercise

-Read, sign, play, and interact with sick children to bring joy and laughter

Children and Families of Iowa, Des Moines, Iowa August-December 2013

-Teach “Healthy Relationship” classes to youth in Polk County Juvenile Detention Center

-Connect with troubled youth on a personal level

-Provide an outlet for troubled youth to come and discuss sensitive topics

Skills

-Six Sigma Black Belt Will complete: June 2014

-CNA Certification January 2013

-CPR Certification March 2013

Honors

-Presidential Scholarship

Drake University 2010-present

-Drake University Dean’s List

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