Software Manager

Dimitrios Douros North Dallas,TX Cell: 214-***-**** email:

******.*********@*****.***

Sr Technical Director with 18+ years of experience well versed in

integrating provisioning solutions and building end to end

Telecommunications and IT networks. High-energy technical leader

consultant, skilled in designing, directing & implementing IT and

telecommunications integration and provisioning solutions

Areas of Expertise

Team Leadership - recruited and managed 200+ employees

Provisioning, Mediation and Billing System Integrations

Provisioning & Activations Agile software development

Third party tool BSS/OSS integrations

External data source integration to real time Billing and OSS

Integration Platform service creation

Customer Service management, Database management

OSS/BSS for Tier 1 Telecommunication providers

Strong problem solving skills- end to end Billing architecture

Enterprise Software development / ISO 9000

Data Center, IT & Telecommunications process automation

Cloud computing, Cloud application integrations

Provisioning & Integration software development

OSS/BSS process improvements

Visualization Technologies

IT and Telecom Network Operations and Network Management

Vendor Management

Data & Voice Network provisioning & activations

Global Contract Negotiation

Provisioning and billing integration for Wi-Fi, 2G, 3G, 4G/LTE, Wireless &

Wire line IP Networks

Budget Management

Software Development process & tools:SDLC /Agile

Big Data Analysis and real time dashboards

Project Management

End To End provisioning architecture

Infrastructure and Operations management

Provisioning Process Creation and Improvements

OSS & BSS standards

Data & Voice Network Availability, Reliability, and Performance Management

Application Performance & Database Optimization

Advanced Reporting & Data Analysis

Automation, Activation and Provisioning optimization

Conflict Resolution

Telecommunications Standards ( 3GPP, 3GPP2)

Excellent communication, technical and organizational skills

Professional Experience

Oracle Consultant ( remote)

AUGUST 2013 - PRESENT

New Product Engineering & Software Development Consultant

Consultant on 3GPP Policy control, Telecom Architecture for Tier-1

carriers, software development and New Product Engineering.

MetroPCS, RICHARDSON, TX

DECEMBER

2010 -AUGUST 2013

Director, Advanced Technology, CTO Office

Promoted to CTO office Reporting Directly to & Co Founder of MetroPCS,

was responsible for end to end architecture with emphasis in provisioning &

integration as well as OSS/BSS launch of 4G/LTE. Utilized VM ware clusters

for this project. Took charge of all technical and people aspects of the

4G/LTE network launch including LTE provisioning, activations, Billing and

OSS system integration,embedded software design & implementation, customer

CPNI provisioning towards data services on LTE & CDMA, third party Vendor

proprietary interface integration,Compliance & ISO,SOCS, network

optimization, provisioning, comprehensive reporting for data and voice

performance.

Business Strategy & Leadership

Vendor Management & Large Budget over $200 Million for MetroPCS 4G/LTE :

Lowered Capital and Operating expenses using combined technical and finance

metrics. Led budget reviews with Finance, internal organizations and C-

Level executive approval meetings.

Managed Project, Technical and people aspects of the 4G /LTE project of

more than $200 Million and managed more than 100 people

Leader of Multiple Software development teams leader for customer facing

applications using Agile tools and methodologies.

Conducted Project Management, Provisioning, SON, BSS & OSS meetings with

internal organizations and departments for gathering requirements that meet

the business and technical needs

Created processes that improved end to end software development cycle,

system integration, business and technical problem resolution

Leader of multiple teams for integration, design and implementations of BSS

& OSS applications

Lowered capital and operating expenses more than 50% through the

implementation of advanced automation architecture, which allowed for the

re-purposing of more than 30 full-time employees.

Reduced development, operations and troubleshooting time by 98% by

implementing a SPLUNK centralized real-time log repository.

Created business analysis and presented business cases for existing and

future products providing data never seen before.

Partnered with Ericsson, Samsung, Bridgewater/Amdocs, Cisco,

Alcatel/Lucent, serving as primary contact for 3rd party integration and

IOT as well as requirement process for PaaS & IaaS technologies and

services.

Created GEO redundancy & disaster recovery solutions.

Kept everyone honest by doing financial analysis defying the cost per

product per subscriber. Put a $ value to various initiatives.

Designed location based services application that allows revenue share

with advertisers and 3rd party applications.

Recruited,Directed,Mentored and Managed high performer individuals for

various IT and Telecom organizations of more than 200 employees &

contractors.

Led software development and network implementation groups.

Led could activities with could services

Led the Design and Implementation of a SAML specific software repository

architecture using GitHub and Jenkins Integration for event generation

and notifications on new artifacts and code commits

Renegotiated vendor/supplier contracts, consolidating from 6 vendors to 2

and cutting rights-to-use costs by 80%.

Increased network availability to 99.999% (5 nine's), for in house and

outsourced services and products.

Adopted the first RCS (Rich Communications Suite) launch over 4G/LTE.

Coached IT, engineering and operations teams on advanced troubleshooting,

disaster recovery, integration, and network migration strategies and best

practices using Puppet, juju for provisioning & Subversion for code

repository.

Lead the software development project for open API integration with third

party cloud services ( Amazon cloud & web services, Ericsson Cloud

services)

Let the Engineering and IT policy compliance architecture for security,

CALEA and CPNI

Architected and implemented Web optimization engine and carrier specific

application traffic for 4G/LTE usage of more than 10 million subscribers

Proposed and implemented software-development changes that more efficiently

utilized high-speed 4G/LTE resources.

Reviewed network architecture and proposed improvements that reduced costs

and improved network reliability.

Key Enterprise Software Development and Reporting Projects

Architected end to end LTE core solution for collecting and processing BIG

DATA combining customer network information with events from various

network elements. After the solution deployment, designed and implemented

advanced reporting system using SQL and Matlab that is fed real-time and

near real-time data from different network elements and application servers

using custom algorithms. These never-seen-before reports of network and

application performance, availability, and reliability, allow for the

profiling of applications. They also demonstrate the need for end-to-end

architectural optimization to the data and voice network. In addition, they

contribute to the software development and release management process

resulting in significant modifications to the design, implementation,

testing and operation of several key application services and network

elements. Used among others:.Hadoop, SCRUM,Oracle RAC, Cloud Foundry,

Ubuntu Linux clusters, VM ware and SPLUNK

MetroPCS, RICHARDSON, TX

MARCH

2007 - DECEMBER 2010

Director, Corporate Engineering

Recruited to launch the first 3G1X data network at MetroPCS. Hired an elite

team of hi performers & subject-matter experts that carried the load to

the success of several software development projects. Managed MetroPCS

teams, outsourced vendor teams, and internal department relationships as

well as a multimillion dollar budget. Responsible for the Engineering of

the Verisign to Amdocs provisioning billing system change. Led the

engineering department software development & integration activities

following rapid subscriber growth. Recruited and mentored a dream-team of

exceptional individuals that became lead-engineers and project managers for

the integration team. Managed several software-development and network

teams within the US and abroad in collaboration with 3rd party vendors and

suppliers. Annual-budget of over $30M.

Key Projects

Responsible for managing the Corporate Engineering side of the Billing

replacement project from Verisign to Amdocs.

WAP, WEB, music, video and internet Optimization

Recruited integration and provisioning teams and architected network

element provisioning gateway "ALFRED" to support multiple billing systems

and be agnostic of third party vendor changes. Completed the project ahead

of schedule and $4M/month under-budget. Granted Most Valuable Team Player

"MVP" award for the corporate office on the success of this project for the

lead provisioning and Integration activities with regards to Amdocs billing

system swap.

Recruited, led and managed corporate engineering integration team for

provisioning and activations

Vendor management, Budget management and budget reviews.

Engineering network Operations and management best practices

Software development lead on Ubuntu using Hadoop for carrier grade

android applications

Architected provisioning system and AAA changes to automate provisioning

and network element management

Worked closely with AAM and other Amdocs teams to overcome provisioning

issues in network elements ( AAA) and ensure project success

Reduced development, operations and troubleshooting time by 98% by

implementing a SPLUNK centralized real-time log repository as well as a

reporting tool for revenue assurance and compliance

Implemented a compression, adaptation, and optimization engine with load-

balancing and proxy server functionality in a distributed architecture

which reduced spectrum usage by 20%.

Designed advanced authentication & authorization algorithms for the

existing AAA server which enhanced security and minimized fraud using a

Unified Subscriber Database model.

Launched several MetroPCS handset applications, including MetroNavigator,

which gained approximately 6 million subscribers.

Optimized data transmission and data collection mechanisms from various

elements and application servers (Data Mediation & Reporting)

LANNET COMMUNICATIONS, ATHENS, GREECE

MARCH 2003-MARCH 2007

IT Mediation Supervisor

Managed a total of over 180 members of the network operations, engineering,

and IT/Billing departments as well as long-term contractors. Overcame

substantial technical and political hurdles to allow the company to become

the first non-government owned telecommunications firm in Greece. Grew

subscriber base to nearly a third of the Greek population.

Key Projects

Put into production proof-of-concept artificial intelligence cloud

computing software

Integration to Mediation and Billing system ( EHPT Progressor / BMP)

Provisioning & activations software development lead, Billing system to

network element provisioning project

IP TV, music, video and internet Optimization

Launched ISP services such as dial-up, DSL, voice, text messages over land-

line, prepaid, pay-in-advance, and postpaid.

Integrated networks in more than 200 locations in Greece, the UK, and other

European countries.

Architected microwave backhaul design and SS7, ATM, MPLS, VoIP, and IPTV

networks.

Designed innovative CDR data collection and processing mechanisms for real-

time and postpaid billing.

ITC, LANNET COMMUNICATIONS, ATHENS, GREECE

SEPTEMBER 2001- MARCH 2003

Sr Telecommunications Engineering Manager

As a lead consultant for LANNET Communications, recruited a team and led

the development of a proof-of-concept artificial intelligence cloud

computing software, called "Douros." The generic version was used for

demonstrating to LANNET and other ITC customers the infinite capabilities

of cloud computing and clustering software in combination with provisioning

wireline, wireless, and satellite networks. Variations of this proof-of-

concept solutions were adopted by a branch of the Government of Greece and

the National Greek Meteorological Service (Project SKIRON/NHREAS). The oil

variation was adopted by BP Oil/Aspropyrgos, Motor Oil (Hellas) Corinth

Refineries, and other ITC customers.

ITC, ATHENS, GREECE

APRIL 1995-SEPTEMBER 2001

Sr Solutions Development Manager

Led & mentored several teams of SCADA developers that designed and

implemented third party vendor provisioning interfaces. Main focus in

Telecommunications software integration and oil automation software in

Europe, the Middle East, and Africa.

Designed and implemented SCADA Oil Automation software named " Truck

Manager" for BP Hellas in Aspropyrgos Greece. Software was utilizing sensor

and wireless technology to automate truck loading in each truck compartment, automatically control valves, produce customized reports and proper

documentation for fuel transportation for internal BP and government

regulatory departments. Integrated with existing BP software for 2 way data

exchange.

A modified version of Truck Manager was installed in AVIN Corinth

Refineries and other refineries and load stations in Greece and broader

EMEA area. Major addition to that version was the addition of storage and

refinery environmental variables monitoring and alarming as well as

paperwork and printout customizations. Integrated with existing Refinery

software for 2 way data exchange.

Designed a weather-prediction forecast model in collaboration with the

University of Athens and the Government of Greece. Advised C-level software

development and telecommunications executives on technology and vendor

selection. Participated as a contractor in projects for the European

Commission and several ITC customers.

EDUCATION

Master of Science in Data Communications, Kingston University, London, UK

2007

Bachelor of Science in Electrical Engineering, TEI of PIRAEUS, Greece

2004

TECHNICAL REPERTOIRE

3GPP & 3GPP2 standards, Self Optimizing Networks, Integration,

Provisioning, Activations, Third party vendor integration, Big Data

reporting

Languages: Visual Basic, R,NoSQL,MapReduce,.NET, Java, XLM, UML, Visual

Studio, PERL, C, C++, Unix Shell scripting, POSIX, PL-SQL, HTLM, VBScript,

Javascript, Python

Op. Systems & technologies: MS Windows (all versions), Windows Server,

Linux, Unix, SunOS, HP/UX,Forensic, anti-forensic technology IOS, Credant,

BREW, Android, Vmware ESX server, Solaris Zones

Protocols: SMTP,TCP/IP, HTTP, HTTPS, VoIP, VoLTE, FTP, SFTP, TFTP, MPLS,

SNMP, SMTP, LDAP, Radius, Diameter, AJAX, LTE interfaces( S6a,S13,S1),

Soap/XML,IS41, OSPF, MPLS,BFD, RIP, NAT,XML, HTTP, TCP/IP, DHCP, DNS

Databases & technologies: Java, SQL, Hadoop,TFP,Oracle (all versions

including Oracle RAC, TimesTen, and Berkeley DB), RDBMS,ODBC, SOAP/XML,

CSS, APIs & WSDLs ( paypal, Amazon), Web Services, Cloud services, Office

365, AWS,Amazon cloud

Extended list of Technical Projects and References Available Upon Request

Contact this candidate