Customer Service Services

Clement Leale

address: ** ***** ******* **., **********, ON L4H 1X8

telephone: 905-***-****

email: ************@*****.***

Professional profile

A dedicated and reliable professional with over 30 years' experience in

policy legislation, research and records retention. Highly focused on time

management, completing various tasks efficiently and within time

constraints. Possesses a keen ability to resolve client concerns in a

timely manner and is relied on to provide guidance and support to customer

support staff. Works well in a fast-paced environment and dedicated to

superior customer service. Displays strong communication skills and works

well as part of a team while maintaining a well-organized work ethic.

Career summary

1981-2014 GOVERNMENT OF ONTARIO, ONTARIO PUBLIC SERVICE (OPS)

2012-Jan.2014 Inquiry & Control Clerk

. Responsible for general services cheque reconciliation and cheque

disposition from all ministries in the Government of Ontario, and

provides records retention to the Cheque Reconciliation Section

. Provides batch information from central accounts, handles cheque

production and cheque mailing

. Tracks and manages all general inquires by phone, and works to resolve

any discrepancies with clients in a courteous and professional manner

. Discloses issue details to ministries by conducting in-depth research of

requisitions.

. Verifies and advises on cheque status by referencing computer reports

. Investigates and reconciles errors and omissions on forms, reports,

microfiche, reserve transfer listings, and other supporting

documentation

. Excels at records retention services by adhering to strict transfer

schedules and completing requests quickly

. Prepares cashed cheques and supporting documentation for transfer to

Records Centre

. Expedited record retrieval from storage and updated transfer logs

efficiently and accurately

. Performs all record retention functions efficiently and supports a fast-

paced environment

1981-2012 Office Support Clerk

. Responsible for all mailroom duties and accounting services, such as

paying invoices for various ministry programs across the Ontario Public

Services

. Responded to inquiries from the general public and effectively resolving

issues in a timely manner

. Sorted and distributed mail, and prepared courier for deliveries

. Served as liaison when equipment required troubleshooting or maintenance

Education and qualifications

Diploma: Public Administration, Ryerson University, ON

Online Security Loss & Prevention

courses: Business Writing

Key I.T. skills

Microsoft Office Outlook, Word, Excel, PowerPoint

Personal details

Interests: Community Outreach programs mentoring and supporting youth,

and literature

Languages: Fluent: English and Italian

References are available on request

Contact this candidate