Customer Service Sales
Resume:
DEREK S HARLEY
************@*****.***
Experienced Customer Service
Call Center Experience Competitive Intelligence
MS Word, PowerPoint Consultative Sales
Internet Explorer Up selling
Phone Etiquette Product Promotions
Data Entry
Ability to type 35 wpm
EMPLOYMENT
TRANSCEND MEDIA, Greenacres, FL 2012 2014
Telephone Sales
Making outbound calls to prospective students
Explaining benefits of higher education
Performing internet searches across multiple search portals
Obtaining and entering Customer information data
Promoting superior product quality by adhering to prepared scripts
ONE CALL MEDICAL, Parsippany, NJ 2009 2011
Customer Care Representative
Inbound & Outbound calls made to scheduled patients
Took referrals from insurance companies
Answered call and took message
DISH NETWORK PINE, Brook NJ 2007 2009
Customer Care Representative
Placed customers orders for products and services
Offered customer upgrade to the product they are purchasing
Resolved customer billing issues
Answered incoming phone calls
HORIZON BCBS NEWARK, NJ 2006
2007
Customer Service Representative
Responsible for designing the new products promotional presentation
Planned and implemented new strategies and campaigns
Met customer for determination of their needs and requirements
Gave presentations to the customer both verbally and written
Developed and managed new accounts
Education
Everest University Online, AS Criminal Psychology 2014 Present
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