Customer Service Administrative Assistant

PAULINE LENNON

** ********

Brampton, Ontario

L6S 3M2

Telephone 905-***-****

OBJECTIVE

To work for a challenging company which offers professional development and

growth potential and to further build upon my academic training and

experience to benefit the employer and advance my career.

Skills Summary

. Independent Team worker.

. Great interpersonal and organizational skills.

. Superior time management and task prioritizing abilities.

. Eight years administrative support experience.

. Three years customer service experience.

. Superb work ethic and high personal standards.

. Computer literacy and familiarity with mainstream software.

. Highly flexible and outgoing.

. Work well under pressure.

. Strong knowledge of MS office -Word, Excel PowerPoint, Outlook and

Access.

. Knowledge of Simply Accounting.

. Excellent keyboarding skills.

. Professional telephone manner.

. Strong knowledge of AS 400

Education

3 Executive Assistant - Diploma

CDI College, Brampton, Ontario

Bickford Park Secondary - Diploma

EXPERIENCE SUMMARY

RECEPTION:

. Updated and opened files.

. Filed, photocopied, faxed documents.

. Did reception duties on a Meridian System.

. Accepted and sent out packages via courier.

. Greeted visitors and clients and welcomed them to the company.

. Sort and distributed incoming mail.

. Managed 24-line switchboard.

. Data entry for quality control

. Prepared out going courier packages.

. Prepared correspondence using MS Word.

ADMINISTRATION:

. Provide administrative support to accounting department.

. Formatted/typed reports, memos, procedures, and letters.

. Entered customer information into database, maintained general

spreadsheets.

. Prepared invoices for mailing.

. Prepared daily bank deposits.

. Accounts receivables

. Ordered office supplies on line.

. Generated monthly reports.

. Managed a filing system and daily logbook.

. Basic accounting

. Prepared transcripts and diplomas for students

. Organized events for the students

. Bank reconciliation

CUSTOMER SERVICE:

. Answered requests for information submitted via web or fax.

. Input requested orders into centralized computer system.

. Handled and resolved customer concern/complaints through diplomacy and

effective interpersonal and problem solving.

. Facilitated compromises/solutions.

. Liased with other to issue credits.

. Responded to incoming calls courteously and efficiently.

Work History

2010-2013 Receptionist/ Accounting Assistant-Unisource Canada

Inc

2009-2010 Accounts Payable-Paccar Leasing

2009-2009 Receptionist/Administrative Assistant - Algonquin

Careers Academy

2008-2009 Receptionist- Paccar Leasing

2007-2008 Receptionist- Mestek Canada Inc.

2005-2006 Various temp assignments - Spherion

2003. Receptionist - Essentia Marketing

2000-2002 Receptionist/Administrative Assistant - Goliger's

Travelplus

2000. Customer Service Representative Call Centre - Factory

Appliance

Volunteer Experience

CANADIAN RED CROSS - Toronto, ON

References

Available upon request

Contact this candidate