Customer Service Management
Resume:
Edward Micciulli
*******@*******.***
http://www.linkedin.com/in/emicciulli
Howell, NJ 07731
To Whom It May Concern,
I am writing to express my interest in the VP, End User Services/ Head of Service Desk position as I have enclosed my resume for your consideration.
Review of my credentials will confirm that I am a highly motivated, success-driven Service & Support Manager with over 20 years experience in Information Technology, Service Desk support, Desktop Engineering, Project Management, People Management, Process Improvement, Customer Service and (ITSM) Service Management with working experience in Healthcare, Pharmaceutical, Financial Services, Banking, Managed Services, Retail and Oil & Petroleum industries.
This is a very interesting opportunity for me. Having work experience with three fortune 100 companies, and support of over 2,000 end-users as well as global support, I feel that my background and technical experience will make me a very suitable candidate for this position. I feel my key strengths meet the requirements of the specified position which include:
• Technical Operations, Service and Support Management
• Project Management
• Process Improvement
• Global Helpdesk Support
• Call Center Management
• IT Service Management
• ITIL Foundations trained
• Asset Management
• Release Management Administration
• Systems Account Management
• Vendor management
• Member of HDI - Help Desk Institute
Thank you in advance for taking the time to read my resume. If you are interested in arranging an interview to discuss my experience and skills, please contact me at above telephone number or e-mail me at *******@*******.***.
Sincerely,
Edward J. Micciulli
Contact this candidate