Customer Service Active Directory

Dennis “Eddie” Kissane

**** *. ****

Anderson, IN 46016

Mobile: 765-***-****

***********@*****.***

CAREER SUMMARY

I bring a diverse background along with an AS in Computer Science/Programming. I am currently

seeking full time employment in an IT management, windows admin, systems admin or related position.

I am accompanied by a strong work ethic, a meticulous attention to detail, and the ability to produce top

quality results in deadline driven environments.

Security Clearance: Active DOD Secret/TS clearance with DHS EOD suitability

TECHNICAL SKILLS

Microsoft Windows XP/Vista/7 installation and configuration, Active Directory administration and

design, DNS, DHCP, Routing, Remote Access, TCP/IP and troubleshooting network connectivity,

Windows 2003 Network Infrastructure, Windows 2003 Directory Services, Windows 2003 Network

Environment, Windows 2003 Directory Services Infrastructure, Windows 2003 Network Security,

routing, remote access, LAN/WAN, routers, switches, hubs, firewall, fault tolerance, network security,

RAM, Hard drives, Basic Network security, server administration and network protocols, Web

development, XTHML, Microsoft Word, Excel, PowerPoint, Access, Outlook, Citrix, UNIX Applications,

Visual C++, Advanced C++, Project Development, Server 2003/2008.

EMPLOYMENT HISTORY

KAR/ADESA Indianapolis, IN

May 2013 to Current

Windows 7 Migration Admin 40-80 Hours/week

Altiris deployment console.

Windows 7 testing.

AD administration.

USMT configuration and trouble shooting.

Remote support.

Printers, scanners, DYMO trouble shooting and configuration.

Software deployment.

PC imaging.

Tier 3/Engineering support.

Lockheed Martin/DHS Contract Indianapolis, IN/Clinton, MS

March 2008 to

May 2013

IT Manager 40-80 Hours/week

Trouble shooting over the phone.

Customer service and phone skills working closely with the customer/vendor.

Interviewed/Hired new staff.

Created and maintained user accounts/shared network drives.

Talked to CRM’s daily to try and make the SD a pleasant experience.

Project management.

Dialed into customer networks remotely over the web and SCCM.

Input trouble tickets into Remedy.

Managed shifts by providing support and guidance as well as moral building junctions.

Recorded and maintained all call/ticket metrics.

Created and documented processes.

Created and maintained a schedule for 24/7/365 operations.

Skill Storm/EDS/NMCI navy base project US Locations

March 2007 to March

2008

Computer/Server Data Migration 40-80 Hours/week

Set up and installed new workstations.

Migrated data from old PC onto the new PC.

Pulled needed software from servers.

Trouble shooting new workstations.

Installed and trouble shooting on local and network printers.

US Locations

US Army

June 2006 to March 2007

Computer/Server Operator and Maintainer 60/90 Hours/Week

Set up user accounts using MMC console.

Joined computers to domains.

Installed windows.

Completed task within strict dead lines.

Able to work and stay focused during long days.

Attention to detail.

TEK Systems

Indianapolis, IN

Help Desk Tech 40 hours/week March 2006 to May 2006

Created and maintained user accounts.

Updated and added customer accounts.

Dialed into customer networks over the web.

Set up and installed programs using remote desktop.

International Business College

Indianapolis,

IN Network Configuration

August 2003 to September 2004

Unpacked computers and set up workstations.

Ran cable throughout college to install network.

Set up T1 Server.

Installed Citrix servers and desktops.

Troubleshot and installed software.

Configured seven network printers throughout campus.

EDUCATION

Indianapolis, IN

ComputerTraining.com September 2005

Coursework includes: Microsoft Windows XP Professional 70-270, Managing and Maintaining a

Microsoft Windows Server 2003 Environment 70-290, Implementing, Managing, and Maintaining a

Microsoft Windows Server 2003 Network Infrastructure 70-291, Microsoft Internet Security and

Acceleration Server 2000 70-350, Planning and Maintaining a Microsoft Windows Server 2003 Network

Infrastructure 70-293, Planning, Implementing, and Maintaining a Microsoft Windows Server 2003

Active Directory Infrastructure 70-294, Designing a Microsoft Windows Server 2003 Active Directory

and Network Infrastructure 70-297

Indianapolis, IN

International Business College

December 2004

Associates Degree in Computer Programming and Applications

Grade Point Average of 3.4 on a scale of 4.0

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