Admin/Customer Service

Location:

Salary:

14.00

Posted:

May 07, 2014

T ierra L. Gilliam

Mu rfreesboro, TN 37130 t i ******@*****.***

PROFESSIONAL SUMMARY AND SKILLS

Receptionist Customer Service Representative Data Entry Specialist

Software Programs: Microsoft Word 2007...Excel…PowerPoint… Access… Outlook…50wpm

Result-driven individual with receptionist, customer service, and data- entry experience. Particularly

adept at building effective client relationships by creating an environment based on mutual trust.

Trained and fully qualified at multi-tasking, problem-solving and handling client/vendor affiliations

with professionalism and courtesy. Exceptional influencer - able to identify what motivates individuals

and how to persuade them. Decisive, practical, and strong communicator.

CAREER SUMMARY

Fort Sill National Bank 10/2013-02/2014

Teller/Customer Service Representative Murfreesboro, TN

• Market suite of banking products to prospects and customers

• Handle customer inquiries and problems

• Process cashing, deposits and withdrawals of monies

• Open personal/business checking and deposit accounts

Realty Association 02/2013-09/2013

Receptionist/Data Entry Specialist Nashville, TN

• Handled front desk duties which included switchboard operation

• Data Entry

• Scheduled appointments for property showings/walk-throughs

• Processed confidential paperwork which may have included; faxing, scanning and or emailing.

Bella Bridal Network 01/2012-11/2012

Customer Service Specialist Smyrna, TN

• Provided accurate, clear, and concise responses to incoming/outbound customer calls, with a

focus on providing world class customer satisfaction

• Performed processing functions necessary to facilitate first call resolution

• Scheduled show bookings for brides and vendors

• Maintained a high level of understanding of rules and regulations

• Resolved customer conflict

EDUCATION

Smyrna High School Graduated 2011

Gilliam, Tierra L. Page 2

Diploma Smyrna, TN

Nashville State Community College Currently Attending

Business Administration Nashville, TN

References available upon request.